Adjudicator determining disability claim entitlements for WCB Alberta. Managing high - volume caseloads and supporting injured workers’ benefits and return to work.
About the role
- Provider Support Coordinator supporting Sailor Health’s therapists and clinicians. Resolving provider requests, technical issues, and caseload needs for older-adult mental healthcare.
Responsibilities
- Serve as a dedicated support resource for Sailor Health’s provider network
- Manage inbound provider emails about support, caseloads, technical troubleshooting, provider-patient matching, and payroll/benefits questions
- Resolve issues within scope and escalate matters such as payroll processing when necessary
- Answer provider calls in real time regarding logistical, technical, or patient-related issues
- Track open provider requests, holds, and follow-ups through resolution
- Proactively contact providers to understand their needs and support their caseloads
- Deliver warm, professional, solutions-focused customer service to therapists and clinicians
Requirements
- Full-time availability
- Must be based in Canada
- Ability to work Monday–Friday, 9am–6pm ET, with occasional flexibility past 6pm ET
- Extremely organized with airtight follow-through
- Proactive and comfortable with ambiguity
- Sound judgment regarding urgency, ownership, and escalation
- Warm, empathetic communication skills
- Ability to troubleshoot logistical, technical, and patient-related issues
- Ability to manage provider email and call support
- Ability to track requests, holds, and follow-ups through resolution
Benefits
- Remote work flexibility
- Remote-first team environment
- Growth and ownership opportunities
- Opportunity to shape key processes
- Mission-driven work improving mental health care for older adults
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Mechanical Technologist testing, troubleshooting, and maintaining nuclear retube tooling for AtkinsRéalis and Qinshan projects. Supporting engineering changes, equipment assembly, and project - site execution.
Christmas Kettle Coordinator overseeing Salvation Army holiday donation sites and campaign workers in Burlington. Coordinating staffing, kettle logistics, donor support, and donation security.
Interfacility Transport Coordinator processing emergency - care calls and coordinating medical transportation. Supporting Shared Health’s province - wide patient - centered healthcare services across Manitoba.
Email Deliverability Specialist helping Customer.io customers reach inboxes through authentication, reputation monitoring, and compliance. Partnering with Support, Customer Success, Engineering, and Product to scale deliverability practices.
Part - time shift leader supervising Canna Cabana cannabis retail operations in Hinton. Supporting store management, customer service, sales targets, staffing, and inventory.
Mobile Mortgage Specialist building a referral - driven mortgage business for TD Canada Trust, Canada’s personal and small - business banking provider. Developing clients through realtor, builder, and financial - planner referrals.
Claims Processing Specialist processing client and employer financial - support claims for WCG, which partners with Canadian governments and agencies. Ensuring compliance, accuracy, quality assurance, and risk escalation remotely.
Environmental permitting specialist advancing renewable energy, gas, and data center infrastructure projects. Coordinating regulatory approvals, environmental diligence, stakeholder engagement, and project compliance.
Footwear testing coordinator advancing Arc’teryx technical mountain footwear through product testing. Collecting athlete feedback and data to guide design, development, and validation decisions.