Adjudicator determining disability claim entitlements for WCB Alberta. Managing high - volume caseloads and supporting injured workers’ benefits and return to work.
About the role
- Provider Support Coordinator supporting therapists and clinicians at Sailor Health. Resolving care-delivery, technology, caseload, and provider-network issues for older adults’ mental healthcare.
Responsibilities
- Serve as a dedicated support resource and go-to contact for Sailor Health’s therapist and clinician provider network
- Manage inbound provider emails about support requests, caseload questions, technical troubleshooting, provider-patient matching, and payroll/benefits questions
- Resolve issues within scope and escalate matters outside scope, such as payroll processing, to the appropriate lead
- Answer provider calls in real time regarding logistical, technical, or patient-related issues
- Track provider requests, holds, and follow-ups through resolution
- Proactively contact providers to check in, understand their needs, and identify ways to improve support for their work and caseloads
- Deliver warm, professional, solutions-first customer service to providers
Requirements
- Must be based in Canada
- Full-time availability
- Comfortable working Eastern Time Zone hours
- Availability for Monday-Friday 9am–6pm ET, with occasional flexibility to work past 6pm ET when provider support requires it
- Extremely organized with airtight follow-through
- Proactive and comfortable with ambiguity
- Sound judgment regarding urgency and ownership
- Warm, empathetic communication style
- Ability to troubleshoot technology issues
- Ability to manage provider caseload support, provider-patient matching, and payroll/benefits questions
- Ability to resolve issues within scope and escalate issues outside scope
- Ability to create structure in evolving startup processes
Benefits
- Remote work flexibility
- Growth and ownership opportunities
- Opportunity to shape key processes
- Mission-driven work improving mental health outcomes for older adults
- Close collaboration with a thoughtful, purpose-driven team
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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