Care Navigator serving Sailor Health, a mental health provider for older adults. Guiding Canadian patients and caregivers through intake, therapist matching, and care coordination.
About the role
- Care Navigator supporting existing patients through Sailor Health’s advocacy onboarding. Coordinating communications, records, and care transitions for older adults seeking mental health support.
Responsibilities
- Conduct introductory calls with existing patients interested in advocacy services
- Guide patients through the advocacy onboarding process
- Coordinate with the advocacy team to ensure smooth transitions and follow-through
- Manage patient communications, follow-ups, missed calls, and reassignments
- Maintain accurate records in Google Workspace, EHR platforms such as Healthie, and HubSpot CRM
Requirements
- Based in Canada
- Empathetic and clear communication skills
- Strong organizational and attention-to-detail skills
- Comfortable learning and using Google Workspace, EHR systems, and CRMs
- Interest in improving care for older adults
- Ability to work Eastern Time Zone hours
- Experience in healthcare, customer service, or administrative support is welcome but not required
Benefits
- Remote work flexibility
- Growth and ownership opportunities
- Mission-driven work supporting older adults
- Collaborative, purpose-driven team environment
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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