Care Navigator supporting existing patients through Sailor Health’s advocacy onboarding. Coordinating communications, records, and care transitions for older adults seeking mental health support.
About the role
- Care Navigator role assisting LifestyleRx patients to access and benefit from healthcare services. Focused on guiding patients and ensuring they are informed and supported throughout their care journey.
Responsibilities
- Patient Outreach & Engagement: Monitor and identify patients with confirmed extended health benefits for allied health services
- Proactively notify patients of their available coverage and how it can be used within LifestyleRx
- Conduct periodic follow-ups with patients to assess progress, answer questions, and provide guidance on available services
- Support patients in understanding how allied health services integrate into their overall care plan
- Service Navigation: Guide patients through available allied healthcare offerings (dietetics, physiotherapy, clinical counselling)
- Help patients to assess whether services are appropriate based on their needs and goals
- Support patients in enrolling in services only where there is a clear benefit to the patient
- Ensure all recommendations are aligned with clinical guidance and evidence-based care
- Inbound Support & Ticket Follow-up: Respond to patient inquiries received through the support inbox in a timely and professional manner
- Follow up on service recommendation tickets submitted by LifestyleRx physicians
- Coordinate with internal teams to ensure patient questions and concerns are resolved efficiently
- Maintain clear and accurate documentation of all patient interactions
- Collaboration & Care Coordination: Work closely with Patient Success, physicians, and allied health practitioners
- Ensure continuity of care by reinforcing physician recommendations and care plans
- Escalate clinical or complex concerns to the appropriate care team members
Requirements
- Experience in patient support, care coordination, or inside sales (healthcare or wellness preferred)
- Strong communication skills with the ability to build trust and rapport quickly
- Ability to balance proactive outreach with sensitivity to patient needs
- Comfortable working with CRM/ticketing systems and managing follow-ups
- Understanding of extended health benefits (asset)
- Interest in lifestyle medicine and preventative care
- Thrives in a fast-moving environment where priorities shift and the playbook is still being written
- Self-starter with an ownership mentality
- Resourceful and scrappy: comfortable building process where none exists and iterating as you go.
Benefits
- Competitive compensation package, including benefits and starting 3 weeks vacation.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Care Navigator serving Sailor Health, a mental health provider for older adults. Guiding Canadian patients and caregivers through intake, therapist matching, and care coordination.
Care Navigator helping SafetyWing members resolve US health insurance billing, claims, and appeals. Guiding members through coverage, prior authorization, and in - network care.
Care Navigator guiding older adults and caregivers through Sailor Health’s mental - health intake process. Coordinating therapist matching and providing compassionate patient support remotely from Canada.
Care Navigator guiding Canadian older adults and caregivers through Sailor Health’s mental - health intake process. Matching patients with therapists and providing compassionate care coordination remotely.
Care Navigator guiding older adults and caregivers through Sailor Health’s mental health intake process. Coordinating therapist matching and providing compassionate patient support remotely across Canada.
Care Navigator managing patient support and drug reimbursement processes for Sentrex Health Solutions. Collaborating with patients and physicians to ensure timely access to therapies.