Care Navigator managing patient support and drug reimbursement processes for Sentrex Health Solutions. Collaborating with patients and physicians to ensure timely access to therapies.
About the role
- Care Navigator role assisting LifestyleRx patients to access and benefit from healthcare services. Focused on guiding patients and ensuring they are informed and supported throughout their care journey.
Responsibilities
- Patient Outreach & Engagement: Monitor and identify patients with confirmed extended health benefits for allied health services
- Proactively notify patients of their available coverage and how it can be used within LifestyleRx
- Conduct periodic follow-ups with patients to assess progress, answer questions, and provide guidance on available services
- Support patients in understanding how allied health services integrate into their overall care plan
- Service Navigation: Guide patients through available allied healthcare offerings (dietetics, physiotherapy, clinical counselling)
- Help patients to assess whether services are appropriate based on their needs and goals
- Support patients in enrolling in services only where there is a clear benefit to the patient
- Ensure all recommendations are aligned with clinical guidance and evidence-based care
- Inbound Support & Ticket Follow-up: Respond to patient inquiries received through the support inbox in a timely and professional manner
- Follow up on service recommendation tickets submitted by LifestyleRx physicians
- Coordinate with internal teams to ensure patient questions and concerns are resolved efficiently
- Maintain clear and accurate documentation of all patient interactions
- Collaboration & Care Coordination: Work closely with Patient Success, physicians, and allied health practitioners
- Ensure continuity of care by reinforcing physician recommendations and care plans
- Escalate clinical or complex concerns to the appropriate care team members
Requirements
- Experience in patient support, care coordination, or inside sales (healthcare or wellness preferred)
- Strong communication skills with the ability to build trust and rapport quickly
- Ability to balance proactive outreach with sensitivity to patient needs
- Comfortable working with CRM/ticketing systems and managing follow-ups
- Understanding of extended health benefits (asset)
- Interest in lifestyle medicine and preventative care
- Thrives in a fast-moving environment where priorities shift and the playbook is still being written
- Self-starter with an ownership mentality
- Resourceful and scrappy: comfortable building process where none exists and iterating as you go.
Benefits
- Competitive compensation package, including benefits and starting 3 weeks vacation.
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