Care Navigator guiding Canadian older adults and caregivers through Sailor Health’s mental health intake. Coordinating therapist matching and providing compassionate patient support remotely.
About the role
- Client Care Navigator coordinating healthcare navigation and rehabilitation services for Canadians with vision loss. Connecting clients, families, VLRC staff, and community providers.
Responsibilities
- Coordinate and integrate supports and services around people living with vision loss
- Serve as the key contact or navigator for individuals after a vision loss diagnosis
- Assess clients and support them in achieving care-plan goals
- Strengthen communication and linkages between VLRC staff and external community healthcare providers
- Provide healthcare navigation to increase and enhance healthcare system capacity
- Improve clients’ experience and wellbeing
- Enhance clients’ capacity to remain independent
- Schedule VLR therapy appointments with primary and specialized service providers
- Seek client satisfaction feedback and take remedial action as required
- Monitor clients and provide proactive follow-up to ensure collaboration across services and providers
- Identify new or emerging care options and address service and support gaps
- Document service-related activities in client health records according to VLRC policies
- Interact with clients, families, and caregivers to develop and identify vision-related goals
- Build and maintain relationships with professionals in other agencies and community groups
- Educate community partners about VLRC and its specialized services
- Participate in multidisciplinary team meetings
- Facilitate linkages, communication, information exchange, and coordination between clients and healthcare providers
- Understand and support linkages between primary and specialized service providers within the service delivery model
- Build and maintain partnerships while protecting confidential information
- Manage caseloads, medical documentation, and electronic medical records
Requirements
- An understanding of roles and linkages across primary care, community care and specialized geriatric services
- Knowledge of client-centered philosophy related to interviewing, assessments, care planning and scheduling practices
- Clinical expertise related to client-centered interviewing, assessments, and scheduling practices
- Experience in client assessments and care planning/coordination
- Excellent verbal and written communication skills
- Strong interpersonal skills, including shared decision-making and facilitation
- Ability to prioritize workload, manage competing tasks, problem-solve, and demonstrate resourcefulness
- Proficiency with technology, including Microsoft Office and case management and care coordination systems
- Ability to work independently and within a team
- Client service experience in the health and/or social service sectors
- Diploma in Social Services Work, Community Work, or Mental Health
- Experience working with individuals with vision loss
- Willingness to work flexible hours
- Willingness to work in a variety of settings
- Patient Navigation certificate would be an asset
- Experience in cultural sensitivity and diversity would be an asset
- Successful candidate may be required to complete a Vulnerable Sector Check, depending on the role
Benefits
- Comprehensive benefits, including health, vision, dental, corporate discounts, and an employee and family assistance program
- Flexible work arrangements
- Generous paid time off
- Work-life balance initiatives
- Career development through training, mentorship, and advancement opportunities
- Inclusive work culture with supportive teams
- Employee recognition
- Joy-in-work wellness program
- Mental health supports
- Accommodation support during the selection process
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