Client Care Navigator coordinating healthcare navigation and rehabilitation services for Canadians with vision loss. Connecting clients, families, VLRC staff, and community providers.
About the role
- Care Navigator guiding Canadian older adults and caregivers through Sailor Health’s mental health intake. Coordinating therapist matching and providing compassionate patient support remotely.
Responsibilities
- Serve as the first point of contact for patients and their families
- Guide older adults and caregivers through the intake process
- Provide patient support, care coordination, and emotional guidance
- Help patients match with the right therapist
- Support patients throughout their journey into care
- Help patients and families feel seen, supported, and cared for
- Take initiative and help shape key processes on a small, agile team
Requirements
- Experience is welcome but not required
- Organized, compassionate, and eager to grow
- Empathetic and clear communicator
- Active listening and ability to make others feel at ease during difficult conversations
- Highly organized and detail-oriented
- Ability to manage multiple patients at different stages
- Comfortable learning Google Workspace, EHR platforms such as Healthie, and CRMs such as HubSpot
- Interest in mental health and healthcare access
- Must be based in Canada
- Comfortable working Eastern Time Zone hours
- Willingness to work one of the listed shifts: Monday–Friday, Wednesday–Sunday, or Saturday–Wednesday, with 11 a.m.–8 p.m. ET or 12 p.m.–9 p.m. ET schedules
Benefits
- Remote-first team and flexible remote work
- Growth and ownership opportunities
- Opportunity to shape key processes and grow with the company
- Mission-driven work supporting older adults and their families
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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