Care Navigator supporting existing patients through Sailor Health’s advocacy onboarding. Coordinating communications, records, and care transitions for older adults seeking mental health support.
About the role
- Care Navigator serving Sailor Health, a mental health provider for older adults. Guiding Canadian patients and caregivers through intake, therapist matching, and care coordination.
Responsibilities
- Serve as the first point of contact for patients and their families
- Guide older adults and caregivers through the intake process
- Provide patient support, care coordination, and emotional guidance
- Help patients match with the right therapist
- Support patients throughout their transition into care
- Ensure patients feel supported, understood, and reassured
- Take initiative and help shape key processes within a small, agile team
Requirements
- Based in Canada
- Strong empathy and clear communication skills
- Active listening and ability to handle difficult or emotional conversations
- Highly organized and detail-oriented
- Ability to manage multiple patients at different stages
- Comfortable learning Google Workspace, EHR platforms such as Healthie, and CRMs such as HubSpot
- Ability to quickly learn new software
- Interest in mental health and healthcare access
- Experience in healthcare, customer service, or administrative support is welcome but not required
- Willingness to work Eastern Time Zone hours
- Full-time availability
Benefits
- Remote work flexibility
- Growth and ownership opportunities
- Opportunity to contribute to an impactful mental health mission
- Collaborative, purpose-driven team environment
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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