Receptionist serving clients and visitors at Torys law firm in Montreal. Coordinating calls, facilities, events, travel support, and administrative services.
About the role
- Remote Receptionist serving as Sailor Health’s first contact for Canadian patients and families seeking mental healthcare. Managing phone, email, SMS triage and routing while supporting access to care.
Responsibilities
- Handle same-day inbound communication from patients and prospective patients via phone, email, and SMS
- Route inquiries to the appropriate person or team and resolve simple requests directly
- Execute and troubleshoot clinical and administrative workflows with patients
- Maintain knowledge of the patient care team and direct patients to the right person or resource
- Support patients and families throughout the entire patient lifecycle, from first inquiry through ongoing care
- Serve as the first point of contact shaping patients’ experience with Sailor Health
Requirements
- Experience is welcome but not required
- Front-desk, call center, customer service, or administrative support experience is welcome
- Empathetic and clear communication skills
- Ability to listen actively and handle difficult or emotional conversations
- Ability to manage high volumes of calls and messages without letting requests pile up
- Highly organized and detail-oriented; able to track multiple communication threads
- Ability to determine when to resolve requests independently versus routing them
- Comfortable learning Google Workspace, EHR platforms, and CRMs
- Able to learn new software quickly
- Reliable and dependable, with strong follow-through
- Must be based in Canada
- Comfortable working Eastern Time Zone hours
Benefits
- Remote-first team and flexibility of remote work
- Growth and ownership opportunities
- Opportunity to take initiative and shape key processes
- Mission-driven work supporting older adults and their families
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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