Receptionist for PCL Construction Resources Inc. overseeing front desk operations in Edmonton, Alberta. Engaging with visitors, managing calls, and coordinating mail and courier services.
About the role
- Remote Receptionist serving as Sailor Health’s first contact for Canadian patients and families seeking mental healthcare. Managing phone, email, SMS triage and routing while supporting access to care.
Responsibilities
- Handle same-day inbound communication from patients and prospective patients via phone, email, and SMS
- Route inquiries to the appropriate person or team and resolve simple requests directly
- Execute and troubleshoot clinical and administrative workflows with patients
- Maintain knowledge of the patient care team and direct patients to the right person or resource
- Support patients and families throughout the entire patient lifecycle, from first inquiry through ongoing care
- Serve as the first point of contact shaping patients’ experience with Sailor Health
Requirements
- Experience is welcome but not required
- Front-desk, call center, customer service, or administrative support experience is welcome
- Empathetic and clear communication skills
- Ability to listen actively and handle difficult or emotional conversations
- Ability to manage high volumes of calls and messages without letting requests pile up
- Highly organized and detail-oriented; able to track multiple communication threads
- Ability to determine when to resolve requests independently versus routing them
- Comfortable learning Google Workspace, EHR platforms, and CRMs
- Able to learn new software quickly
- Reliable and dependable, with strong follow-through
- Must be based in Canada
- Comfortable working Eastern Time Zone hours
Benefits
- Remote-first team and flexibility of remote work
- Growth and ownership opportunities
- Opportunity to take initiative and shape key processes
- Mission-driven work supporting older adults and their families
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Virtual Receptionist for MalOPlus Group Inc. managing client interactions and support tasks remotely. Handle calls, technical support, and coordination of appointments.
Receptionist managing incoming calls and reception area for Construction PCL Inc. in Montréal. Contributing to a professional and efficient office environment while supporting project delivery.