Legal and regulatory compliance technician supporting Desjardins’ compliance framework in Lévis. Analyzing processes, producing reports, and advising on complex compliance issues.
About the role
- Operations Associate rebuilding legal operations for CanadaVisa and Cohen Immigration Law. Managing Clio files, government correspondence, payments, onboarding, and operational documentation.
Responsibilities
- Support Clio matter opening/closing and file management
- Help run the government mail process, tracking time-sensitive correspondence, actioning it, and communicating with clients
- Track client payments against files and flag gaps
- Support the build-out of a centralized payment-tracking process
- Write clear, usable documentation and SOPs
- Provide vendor coordination, reporting support, and other cross-functional operations support
- Identify fragile or undocumented manual processes and help build fixes
Requirements
- 1-2 years of relevant work experience preferred; strong new grads are welcome to apply
- High attention to detail
- Excellent written and oral communication skills
- Analytical and a fast learner
- Comfortable picking up new systems and figuring out how something works without a detailed playbook
- Open to relocating to Toronto in the future is a plus
- Experience at a LegalTech, law firm, or high growth technology company is nice to have
- Experience with Clio or similar practice/case management software is nice to have
- Experience creating operational procedures, SOPs, or documentation from scratch is nice to have
- AI-curious or AI-native; experience using AI tools
- Experience with Claude Code or Claude Cowork and the like is nice to have
- Applicants must be currently authorized to work in Canada on a full-time basis now and in the future
Benefits
- Direct exposure to finance, legal ops, HR, and IT in a fast-growing legal/tech business
- Real ownership early in rebuilding the operations function
- Room to grow as the team scales
- Collaborative, AI-first culture
- Possibility of relocating to Toronto as the company's footprint grows
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