Engineering Manager leading Site Reliability Engineers in developing reliable cloud infrastructure at Tempo. Ensure stability, cost efficiency, and effective team management in a SaaS environment.
About the role
- Site Reliability Engineer providing Level 2 application and platform support for enterprise applications. Responsibilities include troubleshooting incidents and maintaining system stability in a collaborative environment.
Responsibilities
- Provide Level 2 application and platform support for enterprise applications hosted on Windows and OpenShift (OCP)
- Monitor system health, application performance, and container workloads to ensure high availability and resilience
- Troubleshoot and resolve production incidents, perform root cause analysis (RCA) and implement permanent fixes
- Support and maintain CICD pipelines, deployment workflows, and environment stability
- Work closely with development, infrastructure, and cloud teams to support release, deployment, and change activities
- Apply SRE principles such as automation, observability, reliability engineering, and incident prevention
- Develop and maintain runbooks, SOPs, dashboards, and operational documentation
- Participate in on-call rotations and actively support major incident management
- Identify opportunities to improve reliability through automation, scripting and DevOps tools
Requirements
- Strong experience in Application Support, SRE or Production Support roles
- Hands-on experience with Windows Server, application support, troubleshooting, performance analysis
- OpenShift Container Platform (OCP) monitoring, deployment support, and container lifecycle troubleshooting
- DevOps practices including CICD automation and infrastructure reliability
- Experience supporting mission-critical applications in large enterprise environments
- Strong understanding of incident, problem, and change management processes
- Ability to analyze logs, alerts, metrics and dashboards to quickly restore services
- Excellent communication skills and ability to work effectively with cross-functional teams
Benefits
- Paid time off based on employee grade (A-F), Vacation: 12-25 days, defined by policy
- Company paid holidays
- Personal Days
- Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
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