Principal Site Reliability Engineer responsible for AWS infrastructure and reliability engineering. Collaborating across teams to enhance platform performance and security practices.
About the role
- Senior Site Reliability Engineer managing enterprise applications for life sciences company Veeva Systems. Ensuring scalability and reliability with expertise in Java and open-source technologies.
Responsibilities
- Build Cloud Infrastructure: Rapidly build new cloud infrastructure from scratch, adhering to software development best practices
- Drive Reliability & Scalability: Ensure our platform meets the scalability and reliability needs of our hundreds of global customers (across North America, Europe, and Asia)
- Lead Incident Management: During an incident, effectively lead triage and mitigation efforts, potentially performing periodic on-call duty for escalations
- Automate & Optimize: Develop tools and automation to eliminate manual work and reduce issue resolution times
- Full-Stack Diagnostics: Proactively learn all necessary systems to provide full-stack diagnostics and determine root causes of production problems
- Strategic Engineering Partnership: Strategize with engineering teams on complex problems, offering insights on what will work at scale (supporting 2M+ users) and guiding development decisions before features ship
- Influence Design: Participate in engineering design reviews of new features and drive initiatives to improve operational efficiency and platform scalability
- Cross-functional Collaboration: Partner effectively with Product Management, Design, and QA to deliver cutting-edge solutions and direct customer value
- Backend Focus: Work across multiple layers of our technology stack, with a primary focus on backend development, and opportunities in frontend and infrastructure
- Effective Communication: Communicate clearly with engineering teams, succinctly describing problems for seamless hand-offs during outages with both technical and non-technical audiences
- Mentorship: Actively mentor team members, contributing to a positive and high-performing team environment
Requirements
- Deep Java Expertise: 5+ years of experience in Java development, with a strong preference for experience within enterprise cloud software companies
- Operational Experience: Hands-on operational experience in a high-volume or critical production service environment, including incident management and root cause analysis
- Code Quality: Proven ability to write clean, testable, readable, and maintainable code within a collaborative team setting
- Open Source Proficiency: Hands-on experience with a range of open-source technologies, such as Spring, MySQL, Hibernate, Solr, Maven, Git, Tomcat, Linux, AWS, Vagrant, Docker, and Kubernetes
- Database Mastery: 3+ years of experience in relational databases with expert-level SQL skills
- Scripting Skills: Solid scripting proficiency with languages such as Shell, Bash, Ansible, Python, Go, Ruby, etc.
- Leadership & Communication: Demonstrated history of incident management and leadership ability, with effective communication skills across all levels (individual contributors to executives)
- Mentorship: Proven record of making your team better through mentorship
- This role requires a working schedule of Monday - Friday, 2 PM - 10 PM PST, and candidates must be located in the HST or PST time zones to be considered
Benefits
- Medical, dental, vision, and basic life insurance
- PTO and company-paid holidays
- Retirement programs
- 1% charitable giving program
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