Desjardins team leader coordinating management - support activities, experienced professionals, budgets, and strategic initiatives. Hybrid role based in Montréal or Lévis.
About the role
- Quality Team Leader managing a team of Quality Specialists at Allianz Partners. Ensuring quality standards are met and driving continuous improvement in claims operations.
Responsibilities
- Lead, coach, and develop a team of Quality Specialists
- Analyze quality, complaint, and performance data to identify opportunities for improvement
- Support process improvements and operational initiatives
- Conduct performance reviews and coaching sessions
- Manage workload distribution and support operational efficiency
- Serve as the escalation point for complex customer escalations
- Collaborate with various teams to resolve issues and improve outcomes
- Ensure quality checks meet regulatory requirements
Requirements
- Associate's degree or equivalent combination of education and experience
- 3+ years of experience in quality assurance, complaints handling, claims, or insurance operations
- Previous leadership, supervisory, or team lead experience preferred
- Strong understanding of quality assurance and complaint resolution
- Proven coaching and employee development skills
- Excellent problem-solving and decision-making abilities
- Strong analytical and communication skills
- Proficiency with Microsoft Office and operational reporting tools
Benefits
- Health, dental, and vision insurance
- Retirement savings plans
- Paid time off
- Professional development programs
- Work Well programs for health and wellbeing
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