Chef d’équipe Nespresso stimulant les ventes et l’expérience client en boutique à Montréal. Encadrement d’équipe, suivi des KPI et excellence opérationnelle.
About the role
- Desjardins team leader coordinating management support, strategic initiatives, and budgets. Coaching experienced professionals and influencing senior decision-making across Montréal and Lévis.
Responsibilities
- Support team management
- Coordinate the unit’s activities, action plans and initiatives
- Coach and guide a team composed primarily of highly experienced professionals
- Assign tasks and activities and regularly monitor progress
- Support talent development and employee engagement
- Create a positive, motivating work environment
- Identify, develop and recommend strategic directions and business positions
- Help determine the unit’s service offer and ensure projects and activities are planned and executed
- Meet targets on time and on budget
- Manage results, performance, quality and client/partner satisfaction
- Develop training and skills development strategies and action plans for team members
- Help resolve complaints and problems in accordance with the organization’s practices
- Play a non-decision-making role in hiring, performance management, discipline and skills development
- Manage the budget
- Make recommendations on complex operational and conceptual projects and initiatives
- Interact with stakeholders across a wide range of fields
- Develop business positions and lead and influence senior management and decision-making bodies
Requirements
- Bachelor's degree in a related field
- A minimum of eight years of relevant experience
- Other combinations of qualifications and relevant experience may be considered
- Knowledge of French is required
- Action oriented
- Customer Focus
- Develops talent
- Differences
- Directs work
- Engagement
- Nimble learning
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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