EHS Specialist advancing workplace safety analytics, injury claims, audits, and compliance at LifeLabs, a Canadian healthcare organization. Improving employee well - being through data - driven safety programs.
About the role
- Payment Specialist calculating and processing disability and life benefits for Alberta Blue Cross. Managing overpayments, tax reporting, financial balancing, and confidential claimant information.
Responsibilities
- Calculate and process Short Term Disability, Long Term Disability, and Life payments according to contract terms
- Apply CPP adjustments, offsets for other earnings, and interest adjustments
- Ensure Life and Disability payments are assessed, approved, and documented by an authorized Case Manager or other approver before release
- Process lump sum payments, recurring disability payments, and payment updates
- Prioritize and maintain workload to meet turnaround standards and support a positive customer experience
- Maintain accuracy in calculation and management of benefit payments
- Manage sensitive and confidential customer information
- Validate internal approval limits and pre-disability salary amounts
- Identify and address direct deposit information concerns and errors
- Respond to payment amount questions from claimants and plan sponsors/brokers
- Track and manage benefit overpayments, including maintaining tracking spreadsheets and managing settlement communications
- Follow up on outstanding accounts and apply voids, adjustments, or overpayment amounts
- Forward incoming funds to the Accounting department
- Assist with monthly discrepancy and year-end financial balancing
- Prepare and review T4 and T4A reports and complete year-end tax-related processes
- Review and update COLA and tax adjustments at year end
- Act as designated contact between Alberta Blue Cross and Service Canada for Canada Pension Plan Disability Benefits
Requirements
- Completion of a post-secondary diploma or certificate program in a related field, which may include payroll or disability payment calculation
- Minimum of 2 years relevant work experience
- Proven ability to use technology tools and easily learn new software applications
- Proficiency with Microsoft Word, Excel, Outlook, and Internet search tools
- Strong attention to detail and accuracy
- Commitment and passion to excel in delivering a superior customer experience
- High level of personal accountability and professionalism
- Excellent written and verbal communication, listening, and interpersonal skills
- Ability to deal effectively with the public, peers, coworkers, and in a team environment
- Strong organizational, problem-solving, and decision-making skills
- Ability to manage changing priorities, maintain confidentiality, work independently with minimal supervision, and meet deadlines
- Satisfactory criminal record check required as a condition of employment following a conditional offer
Benefits
- Diversity-focused and inclusive workplace
- Healthy work-life balance
- Career growth opportunities
- Innovative, high-energy, team-focused work environment
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Experience level
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