Staff Developer at Benevity leading technical vision for product development and collaborating across teams. Delivering high - quality software solutions while embracing innovation in an inclusive environment.
About the role
- Developer Support Programmer contributing to major AAA titles at CD PROJEKT RED. Resolving technical issues and supporting internal developers on pipelines and build processes.
Responsibilities
- Act as the first point of contact for developers’ day-to-day questions, technical problems, and help requests around DevOps services and our pipeline tools
- Resolve common issues independently while escalating complex issues to the appropriate teams
- Provide support - by way of features, prototypes, and communication- across the full technology stack, directly and indirectly related to the DevOps services and pipelines
- Create, maintain, and share documentation (FAQs, guides, best practices) to help development teams work more efficiently
- Support teams through knowledge-sharing initiatives and proactive guidance
- Deliver structured reporting to the team on dev (and live) service problems, recurring incidents, and areas for improvement
- Collect and analyze user feedback to identify recurring issues, ensuring timely escalation and tracking
Requirements
- Minimum 2 years experience in technical support/IT, DevOps, or software engineering environment
- Hands-on involvement with ticketing systems, knowledge bases, or live service operations
- Understanding of software development processes, version control systems (Perforce/Git), and build/deployment pipelines
- Familiarity with DevOps practices, CI/CD pipelines, and cloud-based services
- Troubleshooting and problem solving abilities across diverse tech stacks
- Great communication skills with the ability to explain technical issues clearly
- User-focused mindset with patience and empathy for end users
- Ability to prioritize tasks, manage multiple requests, with frequent context switching
- Nice to haves: Experience with supporting Unreal projects
- Familiarity with C# and Python
Benefits
- Company-paid medical healthcare (dental, vision, and mental)
- Free mental health support, including access to counseling, psychiatric care, and a variety of well-being webinars
- Paid leave — 26 days of vacation, 10 sick days, & 12 calendar holidays per year
- RRSP with employer matching
- Lifestyle Spending Account (LSA) – $100 per month to use towards fitness, wellness, internet, home office equipment, learning, streaming services, and more
- Menstrual leave — employees who menstruate can take one extra day off when experiencing period pain
- RED Parents Network — support for working parents, including childcare benefits, and family-friendly events
- Flexible working hours
- Trainings, lectures, and courses — internal workshops, knowledge-sharing initiatives, online tutorials, and e-learning classes are all available
- A welcome pack filled with goodies — to help you feel right at home once you join the team
- Dog-friendly office — bring your pooch with you and look after them while working!
- Truly international working environment — a chance to meet and work with a diverse selection of people from all around the world
- No dress-code — we like to keep it casual
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