Application Support Engineer, Service Reliability Engineering

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About the role

  • Application Support Engineer managing infrastructure solutions to ensure reliability and scalability of critical systems at Ciena. Responsibilities include incident management, performance monitoring, and automation of tasks.

Responsibilities

  • Design and manage robust infrastructure solutions to ensure the reliability and scalability of critical systems.
  • Proactively monitor system health using performance metrics and automated tools to detect and address potential issues.
  • Lead incident management efforts during service disruptions, ensuring swift resolution and minimal downtime.
  • Analyze root causes of system failures and implement long-term solutions to enhance system reliability.
  • Develop scripts and tools to automate repetitive tasks, improving operational efficiency and reducing manual interventions.
  • Collaborate with development teams to align on reliability goals and integrate best practices into software design and deployment.
  • Maintain comprehensive system documentation to support efficient troubleshooting and knowledge sharing.

Requirements

  • Proven experience managing and maintaining highly-available systems, including cloud-based infrastructure.
  • Proficiency in programming to automate repetitive tasks and reduce manual effort.
  • Solid understanding of monitoring tools, incident management platforms, and metrics analysis.
  • Deep knowledge of system performance optimization, troubleshooting methodologies, cloud platforms, databases, CI/CD, distributed systems, and security best practices.
  • Strong communication skills (written and verbal) to effectively collaborate across cross-functional teams.
  • Analytical mindset for interpreting data, metrics, and patterns to make informed decisions and predict future issues.
  • Ability to view interconnected systems holistically, anticipating the broader impact of changes and designing for resilience.

Benefits

  • Comprehensive benefits package
  • Medical, dental, and vision plans
  • Participation in 401(K) (USA) & DCPP (Canada) with company matching
  • Employee Stock Purchase Program (ESPP)
  • Employee Assistance Program (EAP)
  • Company-paid holidays
  • Paid sick leave
  • Vacation time

Job type

Full Time

Experience level

Mid levelSenior

Salary

CA$78,500 - CA$125,500 per year

Degree requirement

Bachelor's Degree

Tech skills

CloudDistributed SystemsSwift

Location requirements

RemoteCanada

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