About the role

Reimbursement Specialist supporting Canadian patient and provider support programs at Innomar Strategies. Managing patient cases, access assistance, compliance, follow-up, and adverse-event reporting.

Responsibilities

Manage assigned projects and/or cases
Adhere to general company processes
Implement call-centre programs providing telephone support to patients, healthcare professionals, and funding bodies
Support funding and access issues, including private, public, and special access programs
Support compliance programs
Administer and adhere to case-management protocols, including clinical monitoring, data collection, ongoing patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting, and liaison with primary healthcare providers
Implement pharmaceutical and biotechnology-related market research initiatives with physicians, patients, pharmacists, and other allied health professionals
Conduct significant outbound calling as part of patient programs
Document each activity in program-specific databases
Attend ongoing refresher training and specialized product or program training
Provide feedback regarding protocols, databases, processes, and inter-departmental relationships
Communicate case management information to the manager, pod, and program-trained colleagues during absences
Participate with managers in training new caseworkers, including shadowing and call monitoring
Report all adverse events to assigned units/departments
Perform other duties and tasks as required

Broad training in business administration, accountancy, sales, marketing, computer sciences, or similar vocations, generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education
Minimum of one (1) year experience in customer service
Bilingual French/English is an asset
Ability to multitask
Attention to detail
Strong problem-solving skills
Experience in the medical and pharmaceutical field is an asset
Working knowledge of Word, Excel, and Outlook
Advanced knowledge of the pharmaceutical distribution industry
Working knowledge of automated warehouse operating systems
Strong business and financial acumen
Strong analytical and mathematical skills
Ability to communicate effectively both orally and in writing
Effective interpersonal and leadership skills
Effective organizational skills
Ability to consistently meet deadlines
Excellent problem-solving skills; ability to resolve issues effectively and efficiently
Excellent presentation skills
Knowledge of Microsoft Word, Excel, PowerPoint, and other Office programs