Associate Territory Manager selling Terumo interventional medical devices to healthcare professionals. Supporting clinical evaluations, product education, customer relationships, and territory sales targets.
About the role
- Account Coordinator managing customer portfolios, billing, KPIs, and service quality for CHEP’s sustainable pallet-sharing logistics network. Driving account health, customer satisfaction, and revenue growth.
Responsibilities
- Support customers through inbound calls and emails
- Manage a defined customer portfolio and account health
- Address account issues and ensure timely resolution
- Analyze customer operational data, cycle times, and asset movements
- Lead account reconciliation processes and conduct audits
- Prepare, track, and communicate KPI reports
- Identify value-creation opportunities and develop customer solutions
- Resolve invoice disputes and operational challenges through root cause analysis
- Collaborate with Finance, IS/IT, Operations, Logistics, Asset Management, Sales, and Supply Chain teams
- Develop and implement predictive account-health metrics
- Maintain customer contact across the territory at least four times annually
- Monitor billing, transactions, account KPIs, pallet audits, balances, invoices, and CRM service requests
- Manage sales and customer service activities to meet revenue and profitability targets
- Monitor payment trends, DSO, aging reports, and credit balances
- Implement CHEP best practices, products, services, technology, policies, and self-service options
- Drive customer satisfaction, loyalty, service quality, and revenue growth
- Support CHEP Health & Safety and Zero Harm initiatives
Requirements
- Bachelor’s degree or College Diploma
- 3-5 years Sales/Service experience in a service company
- Experience with financial measures and Key Performance Indicators
- Experience working successfully in a matrix structure
- Customer account relationship management experience
- Ability to drive service quality resulting in greater and sustainable customer satisfaction
- Expertise in eliminating waste in business processes using Six Sigma/Lean tools
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook)
- Ability to build, maintain, validate, and analyze large amounts of data
- Excellent interpersonal and communication skills
- Knowledge of Six Sigma/Lean methodologies preferred
- Experience working with SAP preferred
Benefits
- Hybrid Work Model
- Work-life balance and flexibility
- Health & Safety initiatives
- Equal opportunity and diverse workforce commitment
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