Support Software Engineer debugging and improving Replicant’s AI - powered customer - service platform in production. Investigating incidents across agents, telephony, integrations, APIs, and TypeScript systems.
About the role
- Software Developer building Splunk AI Canvas’s React, cloud, and agentic AI experiences. Developing secure workflows that help customers investigate and act on data.
Responsibilities
- Build and enhance production-quality features for Splunk AI Canvas from technical design through release and ongoing operation
- Develop responsive and accessible user experiences using TypeScript, JavaScript, React, and modern web engineering practices
- Integrate user experiences with backend services and Splunk APIs
- Design and implement AI agents and agentic workflows using data, tools, and multi-step reasoning
- Create secure, reliable solutions for authenticated, multi-tenant customer environments and AI-powered workflows
- Test, debug, monitor, and improve software across the development lifecycle
- Collaborate with product managers, designers, and engineers across Splunk and Cisco
- Contribute to AI-powered experiences that help customers investigate, understand, and act on data across Splunk products
Requirements
- Bachelor’s degree in Computer Science, Computer Engineering, Software Engineering, or a related technical field plus 5 years of related experience; or Master’s degree plus 3 years of related experience
- Experience developing and delivering production software using TypeScript or JavaScript and React or a comparable modern web framework
- Experience designing or integrating RESTful or HTTP-based APIs in a cloud-based or distributed software product
- Experience writing automated unit and integration tests
- Experience using source control and continuous integration tools in an agile software development environment
- Experience debugging, troubleshooting, and resolving software defects in development or production environments
- Preferred: experience with observability, cybersecurity, search, analytics, or data-platform products
- Preferred: experience with Python, Java, or Go and containerized or cloud-native applications
- Preferred: knowledge of AI agents and agentic workflows
- Preferred: experience with large language models, tool use, orchestration, Model Context Protocol (MCP), or related technologies
- Preferred: fluency with AI-assisted development tools such as Codex, Claude, or GitHub Copilot
Benefits
- Medical, dental and vision insurance
- 401(k) plan with Cisco matching contribution
- Paid parental leave
- Short- and long-term disability coverage
- Basic life insurance
- Cisco restricted stock unit grants may be available
- 10 paid holidays per full calendar year
- 1 floating holiday for non-exempt employees
- Paid employee birthday day off
- Paid year-end holiday shutdown
- 4 paid personal wellness days
- 16 days of paid vacation per full calendar year for non-exempt employees
- Flexible vacation time off program with no defined limit for eligible exempt employees
- 80 hours of sick time on hire date and each January 1st thereafter
- Up to 80 hours of unused sick time carried forward
- Additional paid time away for critical or emergency family issues
- Optional 10 paid volunteer days per full calendar year
- Annual bonuses for non-sales roles, subject to Cisco policies
- Incentive compensation for sales-plan employees
- Hybrid work arrangement
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