Insurance claims agent handling automobile and property claims for Beneva and L’Unique. Opening claim files, assessing coverage, confirming liability, and coordinating vehicle services.
About the role
- Senior Claims Adjuster responsible for managing CGL and Auto bodily injury claims across Canada. Engaging in investigations, negotiations, and settlement processes to enhance the claims department.
Responsibilities
- Maintains a well-organized and efficient book of CGL bodily injury and Auto bodily injury claims across Canada (excluding Quebec).
- Handle claims start-to-finish including investigation, coverage review, reserve management, negotiating, and settlement in a cost-effective manner.
- Engage in thorough investigation of moderate to high complexity claims through communication with insureds, claimants, and plaintiff counsel.
- Works with Independent Adjusters/surveyors and defense counsel in accordance with established guidelines.
- Reviews and assess liability exposure based on legal principles and case analysis reports.
- Attends settlement meetings, mediations and pre-trials.
- Ensure timely issuance of settlement funds and disbursements.
- Completes proper internal reports in a timely manner and sent to the appropriate Head Office department.
- Contributes to profitability through managing expenses as per file handling best practices.
- Work closely with all levels of CNA’s internal and external broker business partners to share knowledge and developments on claims.
- Makes recommendations on claims policy and processes to further enhance the claim department.
- Able to react to change productively and handle other essential tasks and projects as assigned.
Requirements
- At least 6-8 years of experience in Commercial General Liability Bodily Injury and Auto Bodily Injury.
- Strong experience investigating and settling claims directly with claimants and plaintiff counsel.
- Sound understanding of litigation principles and practices for Tort Provinces.
- Knowledge and experience in Accident Benefits is advantageous but not mandatory.
- Excellent written and verbal communication skills.
- Solid time management and organizational skills. Ability to identify and prioritize important tasks while handling high volumes of work.
- Client and broker service focused.
- Strong knowledge of industry trends, issues, and regulations.
- Strong analytical, interpretation, organizational and time management skills.
- Ability to conceptualize details and develop action plans for problem solving and decision making.
- Ability to work both independently and within a team environment.
- Comfortable working in a paperless and technologically based environment. Comfortable utilizing AI for day-to-day tasks.
- CIP, FCIP, CRM preferred
Benefits
- comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional, and social wellbeing goals
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