Customer Success Manager growing retention and revenue across municipal water - compliance software accounts. Managing renewals, expansions, services sales, and executive customer relationships.
About the role
- Customer Success Specialist serving shareholders for Computershare, a global financial administration leader. Handling account updates, complex transactions, and client inquiries in a hybrid Montreal contact center.
Responsibilities
- Deliver high-quality, empathetic, and exceptional customer service in the contact center
- Handle routine account updates and complex, time-sensitive transactions
- Resolve varied inquiries from clients’ valued shareholders using interpersonal and problem-solving skills supported by technology
- Communicate daily with clients based in the United States and Europe
- Build trust and maintain accuracy and attention to detail
- Participate in comprehensive training designed to support role success
Requirements
- Strong customer service skills
- Empathy and readiness to help, especially in challenging situations
- Clear and confident communication; ability to stay calm under pressure
- Ability to handle a wide range of calls, from routine inquiries to sensitive conversations
- Strong problem-solving skills
- Ability to multitask in a fast-paced environment
- Comfort using technology to support customer needs
- Strong verbal communication skills
- Ability to build trust
- Accuracy and high attention to detail
- Proficiency in English required
- Bilingual French and English preferred but not required
- Ability to work Canadian holidays, with some exceptions
Benefits
- Flexible work-from-home arrangement for part of the working week
- Additional benefits such as recognition awards and team get-togethers
- Comprehensive training program
- Supportive and close-knit community with experienced colleagues
- Downtown Montreal office with easy access to public transportation
- Free parking
- Fully equipped gym with changing rooms and showers
- Secure outdoor courtyard
- On-site cafeteria and games room
- Shops and restaurants nearby
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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