Technical Support Analyst supporting EcoOnline’s workplace safety and sustainability SaaS customers. Troubleshooting, triaging, documenting, and resolving issues across multiple support channels.
About the role
- Site Support Technician resolving hardware, software, and connectivity issues for Computershare’s financial administration business. Delivering on-site support, asset management, workspace maintenance, and IT project assistance.
Responsibilities
- Provide technical support for hardware, software, and connectivity issues within agreed service levels
- Communicate with internal customers and technology teams regarding incidents and requests
- Support development of the Global Tech Support Team through guidance and best-practice sharing
- Deliver on-site IT support, equipment management, asset control, and workspace maintenance
- Support IT projects and collaborate with 2nd and 3rd Line Support teams
- Improve support efficiency and self-service adoption
- Maintain high-quality on-site support and workspace standards
- Ensure compliance with asset management and security policies
- Deliver site support activities and achieve positive stakeholder feedback
Requirements
- Strong understanding of IT support processes and technical procedures
- Experience supporting users in fast-paced environments and collaborating across teams
- Ability to troubleshoot and resolve technical issues using best practices and continuous improvement
- Strong analytical, problem-solving, communication, and stakeholder management skills
- Familiarity with Windows Active Directory, Azure Active Directory, Microsoft 365, Windows 11, and endpoint support technologies
- Understanding of IT security principles and mitigation practices
- Ability to maintain high service standards and meet agreed SLAs
- Working knowledge of LAN/WAN networking and network troubleshooting (preferred)
- 5+ years of relevant IT support experience (preferred)
Benefits
- Flexible work to help you find the best balance between work and lifestyle
- Health and wellbeing rewards tailored to support you and your family
- Paid time off
- Observed holidays
- Vacation pay
- Salary sacrifice to purchase company shares
- Company contribution toward share purchases
- Recognition awards
- Team get-togethers
- Support for investing in your future
- Continuous learning opportunities
- Inclusive workplace and supportive wellbeing approach
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Degree requirement
No Education Requirement
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