Technical Support Specialist supporting developers on Boldr’s open - weight AI platform. Troubleshooting APIs, SDKs, billing, and complex technical issues while building support processes.
About the role
- IT Infrastructure Manager leading a multi-year Azure migration program at Confluence. Ensuring consistent cloud platform operations across AWS and Azure while managing a dedicated cloud platform team.
Responsibilities
- This role sits at the centre of a multi year Azure migration programme, moving several core products from legacy data centres into a modern cloud platform.
- As IT Infrastructure Manager for Cloud Platform, you will be responsible for how these environments are operated, standardised and scaled once delivered.
- You will lead the cloud platform team to bring consistency across AWS and Azure, moving from varied legacy practices to a single operating model built around automation, Infrastructure as Code and aligned delivery pipelines.
- This is not a pure build role. It focuses on making cloud platforms reliable, supportable and ready for long term product growth.
- This role suits someone currently operating as a Cloud Platform Manager, Lead Cloud Engineer or Infrastructure Manager in an enterprise or SaaS environment, who wants broader ownership.
- It offers exposure to a defined transformation programme, but with long term responsibility for platform operations and standards beyond the initial migration.
Requirements
- 10 plus years experience across infrastructure, cloud engineering or platform roles within enterprise or SaaS environments
- Experience designing and operating cloud platforms in both Azure and AWS, including production environments.
- Hands on experience implementing Infrastructure as Code using Terraform or equivalent tools
- Experience integrating infrastructure delivery into CI or CD pipelines such as Azure DevOps, GitHub Actions or Jenkins
- Understanding of cloud networking, identity and access management, security controls, monitoring and cost governance
- Experience managing live production environments including incident response, change management and operational handover
- Experience leading cloud or platform teams and establishing consistent engineering standards
- Experience working in organisations transitioning from legacy infrastructure to cloud operating models
- Experience supporting SaaS products or large scale cloud hosted platforms
- Experience delivering or supporting migrations from data centre or hybrid environments to cloud
- Exposure to DevOps and SRE practices within enterprise teams
- Scripting experience using Python, PowerShell or Bash
- Experience working with enterprise landing zones or cloud governance frameworks
- Experience supporting adoption of automation and shared tooling across multiple teams
Benefits
- Generous Time Off packages including additional half days with each public holiday in your location.
- Global Career Development opportunities
- Social Events
- Referral Bonus scheme - Upto $3,000 per successful referral
- Plus many more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Advanced technical support for SOVRA’s public procurement platform and CLM applications. Resolving complex customer issues and supporting next - generation product adoption.
Help Desk Specialist supporting Hudbay Minerals’ mining operations with Tier 1 and 2 hardware and software services. Troubleshooting systems, provisioning devices, and supporting office and remote mine - site users.
IT Manager leading managed IT services, infrastructure, and technical teams for SysGen clients. Developing strategic technology plans, optimizing operations, and managing service delivery across Alberta and British Columbia.
Product Manager leading Intact’s IT services portfolio transformation, governance, and value realization. Aligning enterprise platforms, automation, AI, and ITSM initiatives with measurable business outcomes.
Bilingual French - English Help Desk Analyst supporting legal and professional services firms’ IT users. Troubleshooting hardware, software, network, and access issues through phone, email, chat, and remote tools.
Technical Support Specialist supporting Tango Analytics' enterprise IWMS/SaaS customers. Resolving L1/L2 tickets, troubleshooting integrations, and partnering with Engineering and Product.
Technical Support Specialist supporting Tango Analytics’ enterprise IWMS/SaaS customers. Troubleshooting tickets, integrations, configurations, and incidents across L1 and L2 support.
Technical Customer Support Advocate resolving complex issues for Procurify’s agentic procurement platform. Building AI - powered documentation, automations, integrations, and customer configurations.
Global Delivery Manager leading delivery pods and SaaS implementations for insurance carriers. Coordinating resources, integrations, upgrades, and scalable customer deployments.