Senior DevOps Engineer responsible for AWS infrastructure, ensuring system reliability at RAZR Marketing. Collaborating on operational excellence and disaster recovery for enterprise - scale applications.
About the role
- Manager of DevOps & Systems Administration at Canada's largest credit union. Leading systems administration, database services, and DevOps capabilities.
Responsibilities
- Lead the delivery and support of enterprise systems, database services, and application-hosting environments.
- Ensure technology services are secure, reliable, resilient, and available to meet business needs.
- Oversee operational support, lifecycle management, monitoring, and disaster recovery readiness of managed environments.
- Provide leadership and escalation support for critical incidents and operational risks.
- Establish and monitor operational performance metrics, service level objectives, and continuous service improvement initiatives.
- Advance automation capabilities that improve service reliability, operational efficiency, and deployment consistency.
- Promote DevOps practices, continuous improvement, and standardized operational processes.
- Enable the use of modern automation and delivery tools to reduce manual effort and improve service quality.
- Support the adoption of monitoring, observability, and proactive operational management practices.
- Develop strategies that improve enterprise systems, database services, and hosted application environments.
- Partner with Architecture, Security, and Infrastructure teams to ensure technology services align with enterprise technology strategy.
- Identify opportunities to modernize services, reduce operational risk, and improve business outcomes.
- Evaluate emerging technologies and recommend improvements aligned to organizational objectives.
- Lead, coach, and develop a high-performing team of technical professionals.
- Ensure effective workforce planning, capacity management, and technical skill development.
- Foster a culture of accountability, collaboration, innovation, and continuous learning.
- Ensure effective resource planning, succession planning, and workforce development.
- Ensure compliance with organizational standards, security requirements, and regulatory obligations.
- Lead vulnerability remediation, operational resiliency, disaster recovery readiness, and audit support activities.
- Promote best practices related to security, change management, and operational governance.
- Build strong relationships with business leaders, technology teams, and service stakeholders.
- Collaborate across Information Services to deliver reliable and effective technology services.
- Manage vendor relationships to ensure performance, support, and value delivery.
- Lead the delivery of technology initiatives supporting operational excellence and service modernization.
- Balance operational commitments with project priorities to achieve organizational objectives.
- Contribute to technology planning, budgeting, and resource management activities.
Requirements
- Minimum 10–15 years of progressive Information Technology experience within a complex enterprise environment.
- Minimum 5 years of leadership experience managing systems administration, database administration, DevOps, automation, or related technology teams.
- Demonstrated success leading operational support, service delivery, automation, and technology modernization initiatives.
- Experience managing enterprise operating environments supporting critical business applications and services.
- Experience overseeing vulnerability management, disaster recovery preparedness, operational resiliency, and audit compliance activities.
- Experience managing strategic vendors, technology partnerships, and service providers.
- Post-secondary education in Computer Science, Information Technology, Engineering, Information Systems, or a related discipline.
- Equivalent combinations of education and experience may be considered.
- Financial services experience is considered an asset.
Benefits
- Competitive compensation including performance-based incentive pay and profit share
- Health and wellness programs
- Vacation and retirement savings programs
- Training & Development Opportunities
- Career Advancement Potential
- Flexible work options
- Opportunities to get involved and give back through an employee volunteer program
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