Convera is one of the largest non-bank, B2B cross-border payments companies in the world.
We bring people, technology, and commerce together to help companies of all sizes navigate the future of global commerce.
More than 30,000 customers, including small business owners, enterprise treasurers, educational institutions, and financial institutions, rely on our services to manage international payments and minimize currency risk.

Convera

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sales

Convera is a company that provides global payment solutions and risk management services to businesses and individuals. With a presence in over 200 countries and territories, Convera offers services like international vendor payments, currency conversion, and cash management. They cater to a diverse range of sectors including education, financial institutions, and healthcare. Convera is particularly focused on aiding global commerce through streamlined cross-border transactions and helping clients manage currency risks with strategies like forward contracts and options.

Convera is one of the largest non-bank, B2B cross-border payments companies in the world. We bring people, technology, and commerce together to help companies of all sizes navigate the future of global commerce. More than 30,000 customers, including small business owners, enterprise treasurers, educational institutions, and financial institutions, rely on our services to manage international payments and minimize currency risk. 

• Provide day-to-day operational support to the sales team
• Ensure client requests, internal tasks, and deliverables are followed through to completion
• Help resolve client and operational issues, working with the right teams and escalating where needed
• Liaise with Sales, Operations, Legal, Finance, Product, Privacy, and Risk
• Track client information and expiries, proactively flagging upcoming dates
• Support payment and settlement activity, resolve exceptions, and ensure funds move accurately and on time
• Help with account and user setup, including arranging client platform access
• Keep records accurate and up to date
• Prepare customer reports and share accurate, timely information with clients and internal stakeholders

Sales Support Coordinator

Sales Support Coordinator supporting sales operations, client requests, and payment settlements. Convera powers seamless cross-border commercial payments for businesses worldwide.

account-manager

• Manage and grow a portfolio of key education accounts across Canada
• Develop and maintain relationships with executive leaders, strategic decision-makers, and operational stakeholders
• Conduct regular business reviews and strategic planning sessions
• Drive customer retention, satisfaction, and long-term partnership growth
• Serve as the primary liaison between customers and internal departments
• Share customer feedback, market insights, and strategic recommendations to support product and service improvements
• Resolve complex customer issues and escalations
• Identify and execute cross-sell and upsell opportunities
• Increase account penetration and share of wallet through strategic account planning and consultative engagement
• Generate referrals, references, and introductions across campuses, departments, and institutions
• Support contract renewals, pricing discussions, and expansion opportunities
• Collaborate with Partner Managers and affiliated service providers on comprehensive solutions
• Coordinate implementation, adoption, and ongoing value realization
• Maintain expertise in Canadian higher education trends, challenges, regulations, and opportunities
• Advise institutions on best practices, operational improvements, and innovative approaches
• Monitor account performance, utilization, customer health, and satisfaction metrics
• Prepare account plans, forecasts, business reviews, and executive-level reports
• Ensure compliance with company policies, contractual obligations, regulatory requirements, and service standards

Senior Account Manager, Education Sector

Senior Account Manager growing Canadian higher-education accounts for Convera’s global commercial payments platform. Driving retention, revenue expansion, partnerships, and customer success.

Convera is one of the largest non-bank, B2B cross-border payments companies in the world. We bring people, technology, and commerce together to help companies of all sizes navigate the future of global commerce. More than 30,000 customers, including small business owners, enterprise treasurers, educational institutions, and financial institutions, rely on our services to manage international payments and minimize currency risk.

Convera

About the company

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2 jobs found

Sales Support Coordinator

Convera

Senior Account Manager, Education Sector

Convera