Quality Assurance Specialist supporting the implementation and maintenance of the Quality Management System at DSV. Ensuring compliance with regulatory standards and driving quality performance.
Responsibilities
Support the development, implementation, and maintenance of the QMS in alignment with DSV Canada and HealthcareQMS standards
Ensure compliance with regulatory requirements (Health Canada, GDP/GMP, ISO), client expectations, and internal procedures
Implement the site-level QMS structure and support multi-site quality initiatives
Conduct process audits and self-inspections; identify gaps and provide recommendations
Prepare for, support, and host internal/external/client, and regulatory audits
Track and support CAPA development, implementation, and closure
Manage quality events including deviations, change controls, complaints, returns, and recalls (including mock recalls)
Maintain and control quality documentation (SOPs, logs, records) ensuring accuracy, compliance, and version control
Ensure proper document retention, accessibility, and audit readiness
Monitor key operational quality processes including temperature control, mapping, sensors, sanitation, pest control, and equipment records
Review and analyze data (e.g., Sensitech, Vaisala, ValidAide) to identify trends and drive improvements
Support validation and qualification activities (IQ/OQ/PQ)
Partner with operations and cross-functional teams to ensure effective quality system implementation
Lead Quality Improvement Team (QIT) meetings, manage action plans and promote quality initiatives
Support supplier/vendor qualification, onboarding, and compliance
Assist with customer onboarding, audits, and quality-related inquiries
Coordinate and track employee Quality training in collaboration with Human Resources and Training teams
Maintain accurate training and quality records
Provide administrative support for quality documentation, reporting, and compliance tracking
Requirements
Post-secondary education in Quality, Life Sciences, Supply Chain, or related field
1-3+ years of experience in quality assurance within healthcare, pharmaceutical, or regulated logistics environments
Knowledge of GDP/GMP, ISO standards, and Health Canada requirements
Experience with audits, CAPA, and document control systems
Familiarity with QIS, Vaisala, Valid aide, or similar systems is an asset
Proficiency in Microsoft Office (Excel, Word, PowerPoint)
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