QA Analyst responsible for validating software quality at Toon Boom, leading end - to - end testing and troubleshooting for high - performance applications.
About the role
- Quality Assurance Specialist supporting the implementation and maintenance of the Quality Management System at DSV. Ensuring compliance with regulatory standards and driving quality performance.
Responsibilities
- Support the development, implementation, and maintenance of the QMS in alignment with DSV Canada and HealthcareQMS standards
- Ensure compliance with regulatory requirements (Health Canada, GDP/GMP, ISO), client expectations, and internal procedures
- Implement the site-level QMS structure and support multi-site quality initiatives
- Conduct process audits and self-inspections; identify gaps and provide recommendations
- Prepare for, support, and host internal/external/client, and regulatory audits
- Track and support CAPA development, implementation, and closure
- Manage quality events including deviations, change controls, complaints, returns, and recalls (including mock recalls)
- Maintain and control quality documentation (SOPs, logs, records) ensuring accuracy, compliance, and version control
- Ensure proper document retention, accessibility, and audit readiness
- Monitor key operational quality processes including temperature control, mapping, sensors, sanitation, pest control, and equipment records
- Review and analyze data (e.g., Sensitech, Vaisala, ValidAide) to identify trends and drive improvements
- Support validation and qualification activities (IQ/OQ/PQ)
- Partner with operations and cross-functional teams to ensure effective quality system implementation
- Lead Quality Improvement Team (QIT) meetings, manage action plans and promote quality initiatives
- Support supplier/vendor qualification, onboarding, and compliance
- Assist with customer onboarding, audits, and quality-related inquiries
- Coordinate and track employee Quality training in collaboration with Human Resources and Training teams
- Maintain accurate training and quality records
- Provide administrative support for quality documentation, reporting, and compliance tracking
Requirements
- Post-secondary education in Quality, Life Sciences, Supply Chain, or related field
- 1-3+ years of experience in quality assurance within healthcare, pharmaceutical, or regulated logistics environments
- Knowledge of GDP/GMP, ISO standards, and Health Canada requirements
- Experience with audits, CAPA, and document control systems
- Familiarity with QIS, Vaisala, Valid aide, or similar systems is an asset
- Proficiency in Microsoft Office (Excel, Word, PowerPoint)
Benefits
- eligible benefits
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