Creative Operations Manager orchestrating resourcing and integrated delivery for GALE, a business agency. Managing creative capacity, staffing, production traffic, and client - facing project execution.
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Senior SAP S/4HANA PCE Operations & Integration Lead
Posted yesterday
About the role
- SAP S/4HANA operations lead managing production, integrations, transports, and governance for Canadian Solar’s solar and energy-storage business. Hybrid role based in Kitchener or Dallas.
Responsibilities
- Support day-to-day production operations for the SAP S/4HANA Private Cloud Edition landscape
- Monitor system availability, performance, capacity, jobs, interfaces, RFCs, queues, dumps, spool, update processing, and system health
- Perform first-level SAP technical triage and coordinate escalations
- Coordinate maintenance windows, downtime, patching, upgrades, service requests, incidents, and root-cause-analysis reports
- Maintain production support procedures, escalation paths, monitoring checklists, and operational documentation
- Troubleshoot SAP production issues using Basis knowledge and SAP monitoring tools
- Coordinate cross-functional incident response and drive issue resolution, communication, post-incident reviews, and preventive actions
- Support production readiness, cutover, go-live, and hyper-care activities
- Manage SAP Transport Management System activities across Development, QA, and Production
- Coordinate releases, emergency transports, production fixes, validation, release calendars, change reviews, blackout periods, backout planning, and audit evidence
- Support migrations, upgrades, system refreshes, cutover, disaster recovery testing, and post-go-live stabilization
- Operate and monitor SAP CPI / SAP Cloud Integration / SAP Integration Suite interfaces
- Support SAP BTP roadmap, upgrade planning, operational readiness, governance, connectivity, security, and integration capabilities
- Support SAP user administration, role assignments, authorization troubleshooting, access reviews, audit evidence, and compliance activities
Requirements
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field; equivalent experience will also be considered
- 5+ years of SAP Basis, SAP technical operations, or SAP production support experience
- Experience supporting SAP S/4HANA production environments
- Experience with SAP S/4HANA Private Cloud Edition, RISE with SAP, SAP managed cloud, or other hosted SAP environments
- Strong SAP Basis knowledge, including system monitoring, troubleshooting, background jobs, dumps, RFCs, spool, queues, update processing, user administration, and interface monitoring
- Strong experience with SAP Transport Management System
- Experience coordinating with SAP, managed service providers, infrastructure teams, functional teams, developers, integration teams, and business users
- Experience supporting SAP migrations, upgrades, system refreshes, cutover, and hyper-care activities
- Experience with SAP CPI / SAP Cloud Integration / SAP Integration Suite
- Working knowledge of SAP security roles, PFCG, authorization troubleshooting, user provisioning, and audit support
- Strong documentation, communication, stakeholder-management, incident-management, and root-cause-analysis skills
- SAP BTP experience is highly preferred
- Preferred experience with SAP Cloud ALM, SAP Solution Manager, SAP Fiori administration, SAP Gateway, Fiori Launchpad, manufacturing, supply chain, finance, sales, power electronics, and ITIL-based processes
- Basic scripting or automation knowledge is a plus
- SAP certification is a plus
Benefits
- Competitive salary
- Fully comprehensive benefits
- Performance bonus package based on annual objective achievement
- 401(k) Retirement Plan
- Medical, dental, life, and disability program
- PTO and sick days
- Flexible work options
- Training programs
- Promotional opportunities
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