Technical Customer Support Contractor for Trust Wallet, a leading non - custodial cryptocurrency wallet. Providing user support and troubleshooting issues across wallet functionality and payment systems.
About the role
- IT Specialist providing advanced IT support for Windows and macOS systems in a hybrid environment. Managing endpoints, onboarding, and ensuring compliance with security standards.
Responsibilities
- Provide advanced IT support for Windows and macOS systems in a hybrid (onsite + remote) environment.
- Manage endpoints through Kandji and Intune, including configuration, patching, and compliance enforcement.
- Administer Microsoft 365/O365 services (Exchange Online, Teams, SharePoint, OneDrive).
- Handle Freshservice tickets and escalations with a focus on timely, high-quality resolutions.
- Manage employee onboarding and offboarding, including account provisioning, device setup, and access control.
- Support Microsoft Entra ID for user management, MFA, and SSO.
- Perform endpoint patching, security updates, and health checks across the managed fleet.
- Collaborate with Tier I staff and escalate complex issues to Infrastructure or Engineering as needed.
- Provide support for conference room AV systems, Zoom/Teams meeting setups, and executive presentations.
- Assist with light network troubleshooting (connectivity, Wi-Fi, VLAN, or DHCP issues as escalated).
- Participate in weekly queue reviews, prioritization meetings, and ticket trend analysis to improve service quality and reduce repeat incidents.
- Ensure all support activity adheres to internal SLAs, documenting actions clearly within Freshservice.
- Follow established security and privacy standards in handling company data, in line with CYDERES’ SOC 2 and ISO 27001 frameworks.
- Contribute to endpoint hardening, IT security initiatives, and process documentation.
- Maintain and expand the IT knowledge base with troubleshooting steps and configuration standards.
Requirements
- 3–5 years of IT support experience (Tier II/III level).
- Strong knowledge of Windows 10/11 and macOS.
- Proven experience with Kandji and Microsoft Intune MDM solutions.
- Proficiency in Microsoft 365 administration (Exchange, SharePoint, Teams).
- Experience with Freshservice or other ITSM platforms.
- Working knowledge of Microsoft Entra ID for identity and access management.
- General understanding of network fundamentals (TCP/IP, DNS, DHCP, Wi-Fi).
- Excellent communication, documentation, and customer service skills.
- Familiarity with SOC 2, ISO 27001, or PCI DSS compliance environments.
- Certifications- CompTIA A+ and Network+ or Microsoft 365 Certified: Modern Desktop Administrator Associate
Benefits
- Medical Insurance - Employee + dependents covered
- Life Insurance - Protection for what matters most
- Hybrid Work Model - 2–3 days in office
- Maternity & Paternity Leave - Time for the moments that matter
- Paid Time Off - PTO + sick & casual leave
- Bereavement & Volunteer Time - Give back to your community
- Professional Development - Reimbursement program
- LinkedIn L&D Platform - Thousands of courses at your fingertips
- Mobile Phone Reimbursement - Stay connected, on us
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
LP
Junior IT Support Engineer
LinkedIn Recruiter Post
Junior IT Support Engineer needed for onsite support in Vancouver, BC. Contract from July 6 to August 13, 2026, hybrid work model.
Payroll & Benefits Specialist managing payroll processing and benefits administration across Canadian entities. Collaborating with HR, finance, and leadership teams ensuring compliance and data integrity.
External Audit Manager offering assurance services and business advice to clients in diverse sectors. Leading teams and utilizing technology for efficient processes.
Gestionnaire de Modernisation chez Expleo à Mirabel, QC, pour des projets aérospatiaux. Travailler dans un environnement hybride et sur des défis techniques complexes.
Retrofit Manager overseeing complex retrofit campaigns at Expleo in Mirabel, QC. Leading project management and regulatory compliance in a dynamic hybrid work environment.
IT Manager leading a small team at Longbow Advantage, a B2B SaaS logistics company. Responsible for critical IT functions and operational maturity within the organization.
Helpdesk Technician providing technical support for employees in BlueCat's Toronto office. Troubleshooting technical issues and managing IT assets with a customer - focused approach.
IT Manager leading Velixo's information security program and IT operations. Overseeing SOC 2 compliance and ensuring a secure IT environment.
LP
Multiple IT Opportunities in Toronto
LinkedIn Recruiter Post
VARITE INC is hiring multiple IT roles in Toronto: Business System Analyst, Quality Engineer, Info Security Analyst, and Java Developer. Hybrid work available.