IT Support Specialist responsible for internal IT support and operations at a growing fintech startup. Collaborating with staff onsite and remotely while managing technical resources and user needs.
Responsibilities
Provide day-to-day technical support for internal staff (onsite and remote)
Troubleshoot Windows and macOS laptops, peripherals, networking, and SaaS applications
Support executives and non-technical users with clear, patient communication
Manage the full laptop lifecycle: procurement, setup, deployment, refresh, and secure decommissioning
Maintain accurate hardware inventory and asset records
Ensure endpoints are patched, encrypted, and compliant with internal policies
Handle user onboarding and offboarding, including account creation, access assignment, and timely deprovisioning
Be the primary owner of internal IT operations in a small, cloud-first environment
Requirements
3–8+ years of hands-on IT support experience in SMB or mixed environments
Strong experience with end-user support, device management, and troubleshooting
Comfort working onsite and directly with staff (this is a hybrid role)
Experience with Microsoft 365 and/or Google Workspace administration
Familiarity with endpoint security concepts (patching, encryption, EDR/AV)
Ability to work independently, prioritize effectively, and take ownership
Benefits
Competitive compensation package with bonus and comprehensive healthcare benefits
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