About the role

  • IT Support Specialist responsible for internal IT support and operations at a growing fintech startup. Collaborating with staff onsite and remotely while managing technical resources and user needs.

Responsibilities

  • Provide day-to-day technical support for internal staff (onsite and remote)
  • Troubleshoot Windows and macOS laptops, peripherals, networking, and SaaS applications
  • Support executives and non-technical users with clear, patient communication
  • Manage the full laptop lifecycle: procurement, setup, deployment, refresh, and secure decommissioning
  • Maintain accurate hardware inventory and asset records
  • Ensure endpoints are patched, encrypted, and compliant with internal policies
  • Handle user onboarding and offboarding, including account creation, access assignment, and timely deprovisioning
  • Be the primary owner of internal IT operations in a small, cloud-first environment

Requirements

  • 3–8+ years of hands-on IT support experience in SMB or mixed environments
  • Strong experience with end-user support, device management, and troubleshooting
  • Comfort working onsite and directly with staff (this is a hybrid role)
  • Experience with Microsoft 365 and/or Google Workspace administration
  • Familiarity with endpoint security concepts (patching, encryption, EDR/AV)
  • Ability to work independently, prioritize effectively, and take ownership

Benefits

  • Competitive compensation package with bonus and comprehensive healthcare benefits
  • Employee and Family Assistance Program
  • Fitness and Wellness Credit
  • Continuing Education Allowance
  • Flexible hours and hybrid-work policy

Job title

Job type

Full Time

Experience level

SeniorLead

Salary

CA$65,000 - CA$75,000 per year

Degree requirement

High School Diploma

Tech skills

CloudMacOS

Location requirements

HybridTorontoCanada

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