Technical Customer Support Contractor for Trust Wallet, a leading non - custodial cryptocurrency wallet. Providing user support and troubleshooting issues across wallet functionality and payment systems.
About the role
- IT Support Specialist responsible for internal IT support and operations at a growing fintech startup. Collaborating with staff onsite and remotely while managing technical resources and user needs.
Responsibilities
- Provide day-to-day technical support for internal staff (onsite and remote)
- Troubleshoot Windows and macOS laptops, peripherals, networking, and SaaS applications
- Support executives and non-technical users with clear, patient communication
- Manage the full laptop lifecycle: procurement, setup, deployment, refresh, and secure decommissioning
- Maintain accurate hardware inventory and asset records
- Ensure endpoints are patched, encrypted, and compliant with internal policies
- Handle user onboarding and offboarding, including account creation, access assignment, and timely deprovisioning
- Be the primary owner of internal IT operations in a small, cloud-first environment
Requirements
- 3–8+ years of hands-on IT support experience in SMB or mixed environments
- Strong experience with end-user support, device management, and troubleshooting
- Comfort working onsite and directly with staff (this is a hybrid role)
- Experience with Microsoft 365 and/or Google Workspace administration
- Familiarity with endpoint security concepts (patching, encryption, EDR/AV)
- Ability to work independently, prioritize effectively, and take ownership
Benefits
- Competitive compensation package with bonus and comprehensive healthcare benefits
- Employee and Family Assistance Program
- Fitness and Wellness Credit
- Continuing Education Allowance
- Flexible hours and hybrid-work policy
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