Dayforce

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qa-engineer

Dayforce is a cloud-based human capital management (HCM) platform that delivers workforce management, payroll, HR, benefits administration, talent management, and time and attendance in a single SaaS application. It’s designed for employers (mid-market to enterprise) to manage payroll, scheduling, compliance, and employee lifecycle processes in one system of record, with real-time calculation and cloud delivery. Dayforce is offered by Ceridian as a B2B enterprise SaaS solution focused on HR and workforce automation.

• Work collaboratively with colleagues, exhibiting company values.
• Ensure that all communications are handled in a professional, timely, and courteous manner.
• Communicate necessary information punctually, accurately, effectively, and report incidents to management.
• Welcome change and continuously work to enhance job knowledge while bringing value to role.
• Take ownership of your work; follow through until final resolution.
• Provide transcriptionist support post-scheduling through job completion.
• Conduct quality assessments of transcriptionists' work product.
• Prepare and deliver feedback for transcriptionist and reporter review.
• Act as level two knowledge resource for transcriptionists regarding quality standards and requirements.
• Follow established processes and service-level agreements.
• Remain in calibration with the quality team regarding the details and parameters of quality judgment, feedback delivery, and engagement support levels.
• Work within established production levels for various tasks.
• Track and report information as requested.
• Provide special task transcription support as assigned and in accordance with business needs.

Quality Assurance Associate

Quality Assurance Associate at Veritext focusing on legal transcription quality management and client service. Collaborating with colleagues to ensure efficient legal processes and accuracy in deliverables.

Dayforce

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Quality Assurance Associate

Dayforce