About the role

Quality Assurance Associate at Veritext focusing on legal transcription quality management and client service. Collaborating with colleagues to ensure efficient legal processes and accuracy in deliverables.

Responsibilities

Work collaboratively with colleagues, exhibiting company values.
Ensure that all communications are handled in a professional, timely, and courteous manner.
Communicate necessary information punctually, accurately, effectively, and report incidents to management.
Welcome change and continuously work to enhance job knowledge while bringing value to role.
Take ownership of your work; follow through until final resolution.
Provide transcriptionist support post-scheduling through job completion.
Conduct quality assessments of transcriptionists' work product.
Prepare and deliver feedback for transcriptionist and reporter review.
Act as level two knowledge resource for transcriptionists regarding quality standards and requirements.
Follow established processes and service-level agreements.
Remain in calibration with the quality team regarding the details and parameters of quality judgment, feedback delivery, and engagement support levels.
Work within established production levels for various tasks.
Track and report information as requested.
Provide special task transcription support as assigned and in accordance with business needs.

2+ years transcription experience
2+ years’ experience in legal field
1+ year transcription QA experience
1+ year Scopist experience
Experience editing AI transcriptions is a plus
Experience providing written and in-person feedback
Ability to proofread and edit documents effectively and efficiently.
Able to manage legal transcript content according to standards.
Able to manage simultaneous use of software applications.
Able to provide feedback in an effective and constructive manner.
Proficient in professional use of MS Office applications.
Advanced typing speed of 60+ WPM.
Superior written communication skills.
Advanced English language skills including grammar, punctuation and spelling.
Support-service oriented with strong interpersonal skills.
Dedicated professionalism with the ability to respond promptly and accurately.
Ability to retain details and process work accordingly.
Able to work independently in strict alignment with a team.
Excellent hearing and ability to easily discern details and speakers within audio recordings.

Competitive compensation and total rewards package including comprehensive medical, dental and vision insurance as well as company-paid life insurance, short-term and long-term disability insurance
Healthy work-life balance paid time off, Paid Parental Leave, tuition reimbursement and more
Employee equity and referral programs: when we succeed, you succeed!
Extensive mental health and wellness benefits – to help you feel your best and thrive personally and professionally
Matched 401(k) to help you save for your future
Veritext Cares: our commitment to making a difference beyond the workplace, supporting local causes and paying it forward to the communities we live and work in
Earned wage access: get a portion of the wages you earned prior to payday
Learning and development opportunities including ongoing training, mentorship, and access to resources that support your personal and professional growth
Engaging, collaborative, inclusive culture that values curiosity, initiative, and creativity with unique programs like Veritext Summer Camp and Wellness Week– because work should be rewarding and fun!