Renewal Specialist supporting customer contract and subscription renewals at Rockwell Automation, a global manufacturing technology leader. Coordinating distributors, documentation, tracking, and renewal execution remotely across Canada and the USA.
About the role
- Client Success Manager growing enterprise social media accounts for ICUC, a global social media solutions leader. Managing client strategy, retention, upselling, and social media projects.
Responsibilities
- Manage major brand and/or Fortune 1000 accounts as the primary client contact
- Grow the value and long-term value of assigned accounts
- Deliver regular client reviews, status meetings, and presentations
- Keep clients informed about new ICUC products and services
- Advise clients on social media strategy with ICUC Strategy and Insights teams
- Support setup and implementation of social media projects
- Keep Salesforce opportunities and projects up to date
- Work on proposals and statements of work
- Partner with media, creative, PR, and other client agencies
- Contribute to new business pitches
- Work with senior management to shape ICUC’s strategic offering
- Meet retention, upsell, client satisfaction, and cost-efficiency KPIs
Requirements
- At least 3 years of experience in social media management, ideally within an agency setting and working with enterprise clients
- Comprehensive understanding of the social media landscape and client management
- Proficient knowledge and hands-on experience in managing organic social media
- Paid social media strategy expertise highly regarded
- Familiarity with community management, strategic planning, and reporting
- Experience with Sprinklr, Khoros, and Sprout preferred
- Exceptional written and verbal communication and presentation abilities
- Strong organizational and time management skills
- Ability to adapt quickly in a dynamic, fast-paced environment
- Excellent cross-functional collaboration skills
- Creative and effective problem-solving ability
- Up-to-date knowledge of social media trends and industry dynamics
- Proficiency in Microsoft PowerPoint and Microsoft Teams
- Background in Social, Marketing, Public Relations, Communications, Public Affairs, or a related field preferred; equivalent related experience considered
- Willingness and ability to travel for onsite client visits as required, with valid travel documents
- Willingness to undergo a Criminal Record Check
- Ability to use a desktop computer or laptop meeting minimum system requirements
- Access to high-speed internet with a minimum speed of 30 mb/s
- Adequate headset/mic and webcam
- Fluency in English; additional languages considered an asset
Benefits
- Medical benefits
- Dental benefits
- RRSP
- Paid time off
- Other benefits available to permanent employees
- Remote work environment
- AI-assisted recruitment disclosure
- Accessibility accommodations throughout the recruitment process
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Degree requirement
No Education Requirement
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