About the role

Desjardins business account manager managing struggling commercial clients, turnaround strategies, and negotiated service solutions. Balancing client satisfaction, profitability, risk, and business development objectives.

Responsibilities

Maintain lasting, personal business relationships with clients to promote services
Analyze the files of struggling clients and meet with practitioners to establish a turnaround or collections strategy
Determine a course of action and negotiate terms
Manage accounts by serving as the link between clients and the organization
Ensure clients have the products and services they need, are using them correctly, and are satisfied with them
Identify and analyze member/client needs and recommend strategies and solutions to achieve objectives
Prepare integrated service offers that balance member/client satisfaction, profitability and risk
Negotiate terms
Advise and serve as specialist to clients
Represent and negotiate on behalf of Desjardins and enter the organization into agreements in accordance with current processes, standards and directives
Establish and negotiate product and service terms
Help the unit achieve its sales and business development objectives

Bachelor's degree in a related field
A minimum of six years of relevant experience
Other combinations of qualifications and relevant experience may be considered
Knowledge of French is required
Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
Action oriented
Communicates effectively
Customer Focus
Differences
Drive results
Interpersonal Savvy
Nimble learning

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment