Operations Manager optimizing international student recruitment for Global University Systems Canada. Managing projects, agent relationships, KPIs, CRM data, and cross - functional operational improvements.
DE
Analyst, System and Infrastructure Operations, Maintenance and Development
Posted last week
About the role
- Systems infrastructure analyst optimizing complex IT solutions for Desjardins, North America's largest cooperative financial group. Defining implementation strategies, requirements, and action plans while guiding technical teams.
Responsibilities
- Define the implementation strategy
- Coach the team on analyzing business solutions to speed up delivery
- Help clients define their needs through detailed solution feasibility and design reflection
- Define functional requirements to inform decisions on appropriate IT solutions
- Define complex execution strategies, determine their scope, and write procedures and guidelines
- Analyze risks
- Write highly complex reports and test cases, propose solutions, and make recommendations
- Serve as a specialist on implementing recommendations
- Oversee implementation of action plans to address issues in accordance with rules and parameters
- Design, configure, administer, maintain, and upgrade business solutions, computer networks, management systems, programs, and database servers
- Analyze and diagnose issues related to large-scale IT rollouts or upgrades
- Respond to large-scale, highly complex development and correction requests
- Recommend solutions, implementation plans, and improvements to standards, policies, and programs
- Coordinate with stakeholders across a wide range of fields
- Lead and serve as a systems specialist for the unit, clients, and practitioners
Requirements
- Bachelor's degree in a related field
- Minimum of six years of relevant experience
- Other combinations of qualifications and relevant experience may be considered
- Knowledge of French is required
- Advanced proficiency of English is required due to the nature of the duties, work tools, or interactions with English-speaking partners, members, and/or clients
- Extensive, in-depth knowledge of the systems and infrastructure operations, maintenance, and development field
- Advanced analytical skills and comprehensive understanding of the line of business and organization
- Ability to define implementation strategies, functional requirements, execution strategies, procedures, and guidelines
- Ability to analyze risks and write highly complex reports and test cases
- Ability to recommend and implement solutions and oversee action plans
- Ability to coordinate with numerous stakeholders and lead as a systems specialist
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
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