Director of Operations scaling shared services, automation, and operational performance at Flare, an identity - first cyber threat intelligence company. Partnering with the COO to support global growth.
About the role
- Office operations technician supporting Desjardins administrative processes, systems, and continuous improvement. Providing technical support, process analysis, user training, and operational solutions in Montréal.
Responsibilities
- Provide technical support for projects and complex operational issues
- Carry out specialized technical studies, research and analysis
- Serve as resource person for the submission of solutions and action plans
- Roll out and maintain software and manual and automated processes
- Train users
- Prepare technical notes to enhance the skills and knowledge of users and their teams
- Help practitioners follow the unit’s standards and processes and use its business solutions, tools and systems
- Support the unit’s continuous improvement
- Provide administrative and operational support to the organization
- Research and analyze processes, information management and data processing
- Solve technically complex problems and recommend changes or adjustments to methods and procedures
Requirements
- College diploma in a related field
- A minimum of three years of relevant experience
- Other combinations of qualifications and relevant experience may be considered
- Knowledge of French is required
- Action oriented
- Customer Focus
- Decision quality
- Differences
- Nimble learning
- Situational adaptability
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
Job title
Job type
Experience level
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