E - commerce Coordinator optimizing Silk & Snow’s online store for affordable luxury sleep products. Coordinating merchandising, launches, promotions, analytics, SEO, and website improvements.
About the role
- Senior advisor standardizing English digital content, UX writing and accessibility at Desjardins. Developing design-system standards across banking, insurance and wealth-management experiences.
Responsibilities
- Help develop the Desjardins design system by establishing and maintaining English content standards, guidelines and principles across digital platforms
- Write and maintain component documentation, including usage guidelines, examples, writing principles and content design best practices
- Create and update content guides, standards, content libraries and other English reference materials
- Develop content strategy for English digital experiences based on user needs, business objectives, data and operational constraints
- Help design teams apply content standards and resolve complex user experience, content design and consistency issues
- Analyze content and user journeys to identify inconsistencies, assess impact and recommend improvements at scale
- Drive adoption of content standards through workshops, team support and stakeholder influence
- Stay current on trends and innovations in content design, user experience, accessibility and artificial intelligence
- Contribute to the standardization team backlog and assess complexity and effort for project and task planning
- Serve as a strategic advisor across business sectors and may mentor specialists, advisors and senior advisors in English digital content
Requirements
- Bachelor's degree in a related field
- A minimum of six years of relevant experience
- Please note that other combinations of qualifications and relevant experience may be considered
- Extensive experience in UX writing, localization, content design, plain language writing or digital content strategy
- Experience in developing and shaping content guidelines, content libraries, components and reusable templates
- Strong command of written and spoken French
- Advanced proficiency in English due to the nature of the duties and work tools and because the position involves interacting with English-speaking partners, members and clients
- Advanced proficiency in Microsoft 365
- Knowledge of user-centric design principles, digital accessibility and design systems
- Knowledge of the memoQ translation tool
- Proficiency in Word and PowerPoint
- Proficiency in Figma or equivalent digital design tools
- Action oriented, Customer Focus, Differences, Interpersonal Savvy, Nimble learning, Strategic mindset
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
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