Bilingual CX Specialist supporting Ontario dealer clients and National Sales Team for insurance services company. Handling customer service, CRM administration, sales coordination, and transaction processing.
About the role
- Quality Coordinator responsible for supporting Dexterra's Quality Program in Canada. Overseeing compliance and continuous improvement initiatives while being bilingual in English and French.
Responsibilities
- Reporting to the Continuous Improvement Manager, the Quality Coordinator is responsible for performing the required Quality Program responsibilities and for providing support to the field Operations
- Ensure the operations are carried out in accordance with the established Quality Program standards
- Support in the review of various Quality processes, including documentation, process audits, and auditing system functionality
- Promote, develop, and oversee compliance of Dexterra Quality system in Remote and Hospitality locations across Canada
- Assure compliance to customer requirements, and maintain and improve Quality policies, standards, procedures, programs, and practices
- Model, teach, and drive Dexterra programs, policies and safety culture.
Requirements
- Bilingual in both written and conversational English and French
- Excellent written skills with the ability to write clear and concise reports
- Fact based and data driven, with a high attention to detail
- Strong communication, organizational, time-management and decision-making skills
- Good working knowledge of MS Office suite; word and excel essential
- Self-starter, and able to succeed in a fluid and fast-paced work environment
- Strong problem solving and leadership skills
- Possess strong people management and relations skills
- Able to effectively manage fluctuating workloads and set priorities to meet deadlines
- Able to work with a flexible work schedule including some weekends, and 60% field travel or more.
Benefits
- Benefits coverage starts on your first day.
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