Flight Follower coordinating international private, commercial, and air ambulance operations for Starlink Aviation. Managing flight planning, tracking, client service, and post - flight administration.
About the role
- Configuration Specialist configuring DistillerSR’s AI-enabled evidence management platform for healthcare research. Translating client requirements into tested software solutions and supporting implementation projects.
Responsibilities
- Assist with the analysis, design, configuration, and testing of DistillerSR solutions to meet client-specific requirements
- Liaise with Solution Engineers to validate and clarify clients’ business requirements
- Configure software to satisfy client-specific business processes, rules, and functional requirements
- Test fully configured solutions to ensure expected results
- Troubleshoot and reproduce product observations
- Support client testing through issue triage and resolution
- Escalate client-reported bugs and product feature requests to Product and Engineering teams
- Collaborate as a cross-functional team member with Marketing, Sales, and Customer Success
- Understand the product and related industries and demonstrate the product according to client requirements
- Document technical diagrams and specifications
- Provide knowledge transfer to client project team members throughout the project lifecycle
- Provide input into solution design throughout project engagements
- Contribute to the team knowledge base and best practices
- Leverage AI to augment workload and contribute to team best practices
Requirements
- University degree or college diploma with a concentration in Computer Science, Information Systems, Business, Commerce, or equivalent
- An analytical mindset and strong business communication skills
- Minimum two years of experience in technical software configuration
- Strong technical skills and experience with Python, JavaScript, XML, and JSON
- Basic understanding of APIs, REST and GraphQL
- Basic understanding of probabilistic AI such as naïve bayes and SVM
- Functional knowledge of Generative LLMs, prompt engineering, and skill/agent development
- Working knowledge of the software delivery life cycle, including business requirements definition, understanding of functional specifications, development of test plans, testing, user training, and deployment
- Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction
- Excellent problem-solving, troubleshooting, and critical thinking skills
- Ability to collaborate with technical and non-technical personnel
- Well-developed computer skills, and a working knowledge of the Windows environment including MS Office Suite and Google docs and Google sheets
- Attention to detail
- Ability to work under pressure with excellent time management and priority handling skills
- Strong communication skills – verbal, written, and presentation
- Planning and organization and able to work well in a team environment
- Sound judgment with ability to learn quickly
- Customer service orientation with positive attitude and drive to succeed
- Preferred: Experience using DistillerSR products
- Preferred: Experience in a regulated industry
- Preferred: Experience implementing SaaS solutions in private and public sector organization
- Preferred: Experience working with customer support tools like Zendesk
Benefits
- Flexible work hours and work arrangements
- Benefits coverage from Day One
- Annual winter holiday shutdown
- Three weeks vacation
- Wellness reimbursement
- Professional development support
- Career growth opportunities
- Great culture working in the heart of the Kanata North Tech Park
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