Business process specialist improving knowledge governance, workflows, and operational effectiveness at iA Clarington. Advancing automation, AI enablement, and process improvement for Canadian financial services operations.
About the role
- Dropbox director leading GTM platform strategy across Marketing, Sales, Customer Success, and Support. Governing enterprise systems, transformation, adoption, and AI-assisted operations.
Responsibilities
- Lead the team translating business strategy into scalable platform capabilities across Dropbox's go-to-market organization
- Own business management and roadmap of the GTM platform portfolio across Marketing, Sales, Customer Success, and Support
- Translate business priorities into platform capabilities improving productivity, customer experience, and operational scalability
- Balance enhancements, technical debt, vendor capabilities, compliance needs, and long-term platform evolution
- Partner with Revenue Operations and business leaders to align platform investments with commercial priorities
- Standardize AI-assisted requirements development and workflow analysis
- Build and lead embedded Business Platform Partners across Marketing, Sales, and Customer Success & Support
- Establish partnerships with business leaders, shape requirements, and improve platform capabilities
- Govern, prioritize, and sequence platform investments across the GTM ecosystem
- Lead cross-functional prioritization and execution of complex initiatives across business functions and technologies
- Coordinate delivery across engineering, architecture, operations, and business stakeholders
- Ensure capabilities are implemented, adopted, and measured against expected business outcomes
- Lead Platform Administration responsible for configuration, administration, release readiness, and ongoing health of core GTM platforms
- Establish standards for platform quality, governance, documentation, and operational excellence
- Partner with GTM Engineering and Technical Architecture on configuration, customization, and maintainability
- Expand AI-assisted platform administration, issue triage, and documentation
- Define success metrics and measure business outcomes after deployment
- Partner with Enablement to drive adoption across GTM teams
- Establish feedback loops, simplify user experiences, reduce manual effort, and promote standardization and reuse
- Build AI fluency and adoption expectations across the team
Requirements
- 10+ years of experience leading business systems, platform management, product management, business transformation, or GTM technology organizations
- Experience managing enterprise GTM platforms such as Salesforce, CPQ, Marketo, Zendesk, Planhat, Outreach, Clari, or similar technologies
- Proven experience leading cross-functional teams responsible for platform strategy, business process improvement, or enterprise transformation
- Demonstrated ability to translate business strategy into scalable technology capabilities
- Experience leading platform governance, roadmap prioritization, and business stakeholder management across multiple functions
- Strong understanding of commercial business processes spanning Marketing, Sales, Customer Success, and Support
- Experience partnering closely with engineering and technical architecture teams to deliver complex technology initiatives
- Exceptional communication and executive stakeholder management skills
- Demonstrated ability to lead organizational change and platform adoption at scale
- Preferred: experience operating within a hybrid product-led growth and sales-led GTM organization; platform modernization or enterprise digital transformation; platform administration or business systems teams; AI-enabled workflows, automation platforms, intelligent process orchestration; platform consolidation and simplification; AI-assisted tools; high-growth SaaS environments supporting global commercial organizations
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