Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry.
We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations.
Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most.
Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand.
Visit www.duckcreek.com to learn more.

Duck Creek Technologies

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support-engineer

Duck Creek Technologies is a leading provider of comprehensive software solutions for the insurance industry, specifically focusing on property and casualty (P&C) insurance. Their platform offers a suite of core system solutions, including policy, billing, claims, and analytics. With a strong emphasis on low-code configurability, Duck Creek enables insurers to quickly implement changes and launch new products to meet market needs. The company also emphasizes partnerships with leading technology innovators to deliver enhanced customer experiences and streamline operations for insurers around the world.

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. Visit www.duckcreek.com to learn more. 

• Deliver technical support and troubleshooting for Duck Creek Technologies' software applications
• Provide first-line technical support, respond to user inquiries, and resolve incidents
• Monitor application performance and system health to ensure optimal uptime and performance
• Investigate application issues, identify root causes, and implement resolutions
• Escalate complex issues to senior team members or specialized departments
• Assist with deploying application updates, patches, and system enhancements
• Document incidents, troubleshooting steps, and resolutions in support knowledge bases
• Identify recurring issues and recommend long-term solutions to improve system performance
• Perform routine maintenance, monitor logs, conduct system checks, and apply patches
• Use monitoring tools to track performance metrics and identify risks or bottlenecks
• Collaborate with application development and infrastructure teams to resolve issues and implement new features
• Adhere to established service level agreements for response and resolution times
• Participate in training and stay current on system updates, application changes, and new functionalities

Application Support Analyst

Application Support Analyst troubleshooting Duck Creek’s insurance software applications. Monitoring performance, resolving incidents, and supporting updates for Canadian employees.

billing-specialist

• Define and own the product strategy and roadmap for Duck Creek’s billing domain
• Own invoicing, payment processing, commissions, collections, disbursements, reconciliation, and automation capabilities
• Act as general manager for the product, owning strategy, execution, and financial outcomes
• Translate insurer billing practices, payment preferences, financial controls, and regulatory considerations into prioritized product capabilities
• Lead product discovery for complex billing, payment, and financial-operations problems
• Serve as primary product steward for billing and finance personas
• Lead application-level decision-support and AI-enabled capabilities for payment optimization, collections prioritization, anomaly detection, and exception handling
• Partner with data science and analytics teams to integrate explainable models, scores, and insights into billing workflows
• Translate billing rules, payment plans, commissions logic, and reconciliation requirements into scalable capabilities
• Guide adoption of straight-through processing with transparency, exception handling, and escalation paths
• Ensure billing workflows, financial transactions, and recommendations are auditable, compliant, and governed
• Partner with Engineering and Architecture on technically sound, scalable billing capabilities
• Collaborate with Product Marketing, Sales, Finance, and Professional Services on value articulation, enablement, and product positioning

Principal Product Manager – Billing

Principal Product Manager owning billing strategy, workflows, payments, and collections for Duck Creek’s insurance SaaS platform. Driving compliant, AI-enabled product capabilities with engineering, finance, data, and customers.

technical-program-manager

• Lead delivery planning and execution across multiple concurrent software and AI-enabled product initiatives, including management of timelines, dependencies, risks, and operational readiness activities.
• Coordinate cross-functional collaboration across Product Management, Engineering, Data, Security, Legal, Support, and business stakeholders to support successful delivery outcomes.
• Establish and maintain delivery governance practices, operational cadences, reporting standards, and program communication processes across assigned initiatives.
• Monitor program health indicators, delivery progress, operational risks, and release readiness activities; escalate issues and recommend mitigation strategies as appropriate.
• Support implementation and continuous improvement of agile and product delivery practices appropriate to team maturity, operational complexity, and organizational objectives.
• Partner with technical teams to translate architecture discussions, system dependencies, and implementation considerations into executable delivery plans and operational milestones.
• Coordinate release readiness activities for AI-enabled products and capabilities, including deployment planning, operational support preparation, documentation alignment, and stakeholder communication.
• Support operational adoption of AI-enabled development practices, tooling, and workflow improvements intended to improve delivery effectiveness and engineering efficiency.
• Contribute to the refinement and execution of operational processes supporting AI lifecycle management, governance checkpoints, and production readiness activities.
• Collaborate with engineering and data teams to support operational visibility into AI-related delivery metrics, technical dependencies, usage trends, and implementation risks.
• Identify process inefficiencies, workflow gaps, and cross-functional coordination challenges; recommend and implement operational improvements to enhance delivery effectiveness.
• Provide technical leadership, delivery guidance, mentoring, and knowledge sharing across teams and stakeholders within assigned areas of responsibility.

Senior Technical Program Manager – AI Delivery, Operations

Senior Technical Program Manager at Duck Creek Technologies leading AI product delivery across cross-functional teams. Responsible for managing software initiatives and solving operational challenges in a fast-paced environment.

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. Visit www.duckcreek.com to learn more.

Duck Creek Technologies

About the company

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3 jobs found

Application Support Analyst

Duck Creek Technologies

Principal Product Manager – Billing

Duck Creek Technologies

Senior Technical Program Manager – AI Delivery, Operations

Duck Creek Technologies