Support Engineer II – Software Application Support

Posted 3 days ago

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About the role

  • Support Engineer II for Emburse's AI-powered enterprise platform. Managing complex technical issues and integrations for global organizations.

Responsibilities

  • Own high-level, complex technical issues for global enterprise clients
  • Dissect and resolve issues across external integrations, including ERPs, credit card feeds, allocation data, vendor data, expense systems, and AP accounting workflows
  • Utilize your technical toolkit to investigate APIs, web services, databases, and log files to isolate root causes
  • Determine if an issue stems from how the client's system was initially configured vs. a change in platform behavior
  • Assist clients directly with complex configuration adjustments
  • Navigate complexities tied to international organizations, including global tax requirements, while collaborating with cross-functional teams to deliver excellent service

Requirements

  • A couple of years of software support experience backed by a Computer Science (CS) background or equivalent hands-on technical experience.
  • Familiarity or direct experience working with APIs, web services, database architectures, and log file analysis.
  • An understanding of corporate expense systems, AP accounting, or ERP ecosystems is a major asset.
  • A solutions-focused, curious mindset and the willingness to work flexible schedules, including later shifts or weekends, to support our international customer base.

Benefits

  • Competitive pay
  • flexible work
  • inclusive, collaborative environment

Job type

Full Time

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

ERP

Location requirements

HybridTorontoCanada

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