Support Engineer II for Emburse's AI-powered enterprise platform. Managing complex technical issues and integrations for global organizations.
Responsibilities
Own high-level, complex technical issues for global enterprise clients
Dissect and resolve issues across external integrations, including ERPs, credit card feeds, allocation data, vendor data, expense systems, and AP accounting workflows
Utilize your technical toolkit to investigate APIs, web services, databases, and log files to isolate root causes
Determine if an issue stems from how the client's system was initially configured vs. a change in platform behavior
Assist clients directly with complex configuration adjustments
Navigate complexities tied to international organizations, including global tax requirements, while collaborating with cross-functional teams to deliver excellent service
Requirements
A couple of years of software support experience backed by a Computer Science (CS) background or equivalent hands-on technical experience.
Familiarity or direct experience working with APIs, web services, database architectures, and log file analysis.
An understanding of corporate expense systems, AP accounting, or ERP ecosystems is a major asset.
A solutions-focused, curious mindset and the willingness to work flexible schedules, including later shifts or weekends, to support our international customer base.
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