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About the role

  • Relationship Manager supporting international students, host families, and schools for Canada Homestay Network. Coordinating orientations, community relationships, records, and crisis support in Montreal.

Responsibilities

  • Monitor and manage relationships between internal and external stakeholders
  • Support homestay hosts, natural parents, and students in interpreting cultural practices and differences
  • Plan and deliver in-person training to hosts and orientations for hosts and new students
  • Communicate and maintain accurate records
  • Build a supportive local community of host families
  • Support student and host family relationships throughout their program
  • Respond promptly and compassionately to crisis situations and refer cases to health professionals where appropriate
  • Perform in-person intake work and school meetings
  • Assume custodianship for local students under 18 as required, up to 100 km
  • Travel throughout the local community and surrounding areas

Requirements

  • At least two years of homestay or related work experience
  • Strong verbal and written English communication
  • French is mandatory for positions assigned to Quebec and parts of Ontario
  • One-year Community College Certificate or Diploma
  • Ability to plan events and comfortability with public speaking
  • Great judgement and decision-making skills while exercising a high degree of confidentiality
  • Ability to work in a fast-paced environment with a potential of high-stress situations
  • Exceptional Customer Service skills and experience
  • Excellent Word, Excel, Email, and Database skills
  • Superior organizational skills and ability to hold yourself accountable while working independently
  • Strong ability to develop and maintain relationships with both colleagues and clients
  • At least 25 years of age
  • Canadian citizen or permanent resident
  • Full and valid driver's license
  • Reliable vehicle with at least 2 million auto insurance liability coverage
  • Ability to pass a Criminal Record Check and a Vulnerable Sector Check

Job type

Part Time

Experience level

JuniorMid level

Salary

CA$21 - CA$23 per hour

Degree requirement

Associate's Degree

Location requirements

HybridMontrealCanada

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