Technical lead building safe, evaluable LLM agents and AI infrastructure for OpenLoop’s telehealth platform. Setting architecture, observability, retrieval, and model operations direction.
About the role
- Go-to-Market AI Engineer at Equisoft creating agentic workflows for marketing and customer support teams. Focused on building AI tools and integrations for improved customer success.
Responsibilities
- Design and build agentic AI workflows and internal tools using Claude Cowork, Zapier, Copilot, Perplexity, and many other AI marketing tools and LLMs.
- Implement AI agents to support our customer success and customer support team.
- Ensure the integration of AI and human systems to drive the best output.
- Prototype quickly, test with real users, and move successful builds into stable, monitored production use.
- Define prompts, logic, approvals, error handling, and notifications so systems are robust and trustworthy.
- Document workflows in visual tools and enable team members on process improvements.
- Collaborate with IT, sales ops, and vendors to manage integrations, APIs, and data syncs between platforms.
- Operate within Equisoft’s AI governance and data privacy frameworks.
Requirements
- Technical Experience in product, technology, analytics, automation, or similar builder roles supporting marketing or growth teams.
- Proficiency in context engineering and LLM-based content workflows (Claude, ChatGPT), AI-powered marketing automation and analytics platforms, and the ability to integrate generative AI tooling into the existing MarTech stack.
- Demonstrated experience building multi-step agentic workflows (not just single-prompt automations).
- Familiarity with Claude Cowork or equivalent folder-based agent orchestration tools.
- Experience with HubSpot MCP and other API integrations.
- Comfort working directly with a CRO and Head of Support as primary stakeholders.
- Experience working with CRM and marketing technology platforms (e.g., Salesforce, HubSpot) and/or customer support platforms (Zendesk) would be a huge plus.
- Excellent knowledge of English & French (spoken and written).
Benefits
- Flexible hours
- Hybrid work in a collaborative workspace
- Career advancement opportunities
Job title
Job type
Experience level
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Not specified
Degree requirement
No Education Requirement
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