EC
AI Administrator managing Microsoft 365 Copilot, Entra ID, and AI governance for Export Development Canada. Supporting secure enterprise AI adoption across Ottawa, Toronto, or Montreal.
EC
AI Administrator, M365 Copilot Platform
Posted 1 hour ago
About the role
- Administrateur IA assurant la gouvernance, la sécurité et les opérations de Microsoft 365 Copilot chez EDC. Soutien de l’IA d’entreprise pour aider les entreprises canadiennes à réussir à l’étranger.
Responsibilities
- Administer and configure Microsoft Copilot for M365 across EDC’s environment
- Assign licenses and access rights, control access, enable features, and configure services
- Configure and maintain administration settings for Microsoft Entra ID, the M365 admin center, and Copilot
- Assign roles and permissions and enforce policies
- Implement and manage security, compliance, data protection, and governance controls for AI use in Microsoft 365 and Power Platform
- Deploy, configure, test, and support Copilot agents, connectors, plug-ins, and AI-powered features
- Troubleshoot authentication, authorization, data access, and service integration issues
- Provide day-to-day management and operational support for Copilot, Power Platform, and related Microsoft 365 services
- Monitor platform health, performance, usage analytics, adoption metrics, and operational alerts
- Perform platform maintenance, configuration changes, updates, patch validation, lifecycle management, and environment cleanup
- Develop automation scripts, operational processes, and monitoring solutions
- Support testing, release validation, and deployment of new AI capabilities and administrative features
- Serve as the primary escalation point for incidents, problems, and service requests
- Diagnose and resolve licensing, configuration, permissions, integration, and performance issues
- Analyze the root causes of recurring issues and implement corrective actions
- Write and maintain technical documentation, runbooks, knowledge articles, and standard operating procedures
- Provide hands-on coaching and transfer knowledge to team members
- Contribute to EDC’s mission of helping Canadian companies succeed internationally through financial solutions and expert advice
Requirements
- Bachelor’s degree in computer science, management information systems, or a related field
- At least seven years of experience administering enterprise Microsoft 365 environments
- Experience with tenant management, Entra ID, license management, and security and compliance configuration
- In-depth knowledge of Microsoft’s AI Administrator role and how it differs from general administration
- Knowledge of assigning scoped policies and implementing access controls specific to Copilot and AI services
- Hands-on experience with M365 data architecture, Microsoft Graph, and Entra ID concepts
- Proficiency with Copilot for M365, including its configuration, deployment, and tenant-level controls
- Strong troubleshooting skills across M365 workloads
- Ability to establish a support model and promote adoption of enterprise AI tools
- Strong analytical, collaboration, and communication skills
- Ability to clearly explain technical information to business and technical audiences
- Experience administering Power Platform (Power Automate, Power Apps, Copilot Studio) — An asset
- Knowledge of generative AI concepts, large language model-powered capabilities, and responsible AI governance — An asset
- Fluency in both official languages (English and French) — An asset
- Ability to work legally in Canada at the time of application; preference will be given to Canadian citizens or permanent residents
- Ability to meet government security requirements
Benefits
- Performance-based compensation
- Competitive compensation and benefits package
- Various hybrid work options
- Three to four weeks of vacation
- Holiday shutdown period
- Shorter summer Fridays
- No-meeting Fridays
- Ongoing learning opportunities
- Training programs
- Workshops
- Language training
- Diverse and inclusive workplace
- Wellness initiatives
- Mental health support
- Fitness programs
- Volunteer activities
- Corporate social responsibility programs
- Relocation assistance available to eligible candidates
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