EC
Administrateur IA assurant la gouvernance, la sécurité et les opérations de Microsoft 365 Copilot chez EDC. Soutien de l’IA d’entreprise pour aider les entreprises canadiennes à réussir à l’étranger.
EC
AI Administrator, M365 & Copilot Platform
Posted 1 hour ago
About the role
- AI Administrator managing Microsoft 365 Copilot, Entra ID, and AI governance for Export Development Canada. Supporting secure enterprise AI adoption across Ottawa, Toronto, or Montreal.
Responsibilities
- Administer and configure Microsoft Copilot for M365 across the EDC tenant, including licensing, user provisioning, access management, feature enablement, and service configuration
- Configure and maintain Microsoft Entra ID, M365 Admin Center, and Copilot administrative settings
- Manage role assignments, permissions, policies, AI security, compliance, data protection, and governance controls
- Deploy, configure, test, and support Copilot agents, connectors, plug-ins, and AI-enabled capabilities
- Troubleshoot authentication, authorization, data access, service integration, licensing, configuration, permission, and performance issues
- Perform day-to-day administration and operational support of Copilot, Power Platform, and Microsoft 365 services
- Monitor platform health, service performance, usage analytics, adoption metrics, and operational alerts
- Execute maintenance, configuration changes, updates, patch validation, lifecycle management, and environment cleanup
- Develop automation scripts, operational processes, and monitoring solutions
- Support testing, release validation, and deployment of new AI capabilities and service enhancements
- Serve as the senior technical escalation point for AI platform incidents, problems, and service requests
- Perform root cause analysis and implement corrective actions
- Create and maintain technical documentation, runbooks, knowledge articles, and standard operating procedures
- Provide coaching and knowledge transfer on AI platform administration and troubleshooting
Requirements
- Undergraduate degree in Computer Science, Management Information Systems, or a related field
- Minimum of 7 years’ professional experience administering Microsoft 365 enterprise environments
- Experience with tenant management, Entra ID, licensing, and security/compliance configuration
- Deep understanding of Microsoft's AI administrator role and how it differs from global administration
- Knowledge of scoped policy assignment and access controls specific to Copilot and AI services
- Hands-on experience with M365 data architecture, Microsoft Graph, and Entra ID concepts
- Familiarity with Copilot for M365, including configuration, deployment, and tenant-level controls
- Strong troubleshooting skills across M365 workloads
- Ability to build a support model and drive adoption as an enterprise AI tooling owner
- Strong analytical, collaboration, and communication skills
- Experience with Power Platform administration is an asset
- Familiarity with generative AI concepts, LLM-based features, and responsible AI governance is an asset
- Bilingual in English and French is an asset
- Able to work legally in Canada at the time of application, preferably as a Canadian citizen or permanent resident
- Must meet requisite government security screening requirements
Benefits
- Performance-based incentive
- Competitive compensation and benefits package
- 3 to 4 weeks paid vacation
- Corporate closure period
- Summer early Fridays
- No-meeting Fridays
- Hybrid work options
- Continuous learning opportunities
- Training programs
- Workshops
- Language training
- Wellness initiatives
- Mental health support
- Fitness programs
- Volunteer opportunities
- Social responsibility programs
- Relocation assistance for eligible candidates
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