Senior Product Manager unifying member experiences across Manulife’s financial services platforms. Leading enterprise roadmaps, integrations, partner strategy, and cross - platform product delivery.
EC
Product Owner, Credit Insurance
Posted 5 days ago
About the role
- Product Owner shaping EDC’s credit insurance product vision, roadmaps, and backlogs. Modernizing financial platforms that help Canadian businesses manage export risk.
Responsibilities
- Translate business strategy and customer needs into a clear product vision, roadmap and prioritized backlog
- Develop and communicate product vision, roadmap and squad objectives aligned with Credit Insurance priorities and EDC strategy
- Advocate for customer and business needs and maximize product value
- Translate business priorities, user feedback and operational needs into actionable product direction
- Manage and continuously prioritize the product backlog based on customer value, business outcomes, risk reduction, regulatory obligations, dependencies and delivery capacity
- Partner with customers, business subject-matter experts and technology teams to validate problems and define viable solutions
- Incorporate user feedback into product decisions
- Track product performance, benefits and key results and recommend adjustments to priorities and roadmap
- Identify and manage dependencies, operational risks, technical debt and vendor considerations with adjacent product teams and enabling functions
- Work across business and technology to improve customer and employee experience and deliver reliable, compliant and sustainable solutions
Requirements
- An undergraduate degree in business, commerce, finance, insurance, information technology or a related discipline
- 5–7 years’ experience as a Product Owner, Business Lead, Business Analyst or similar role
- Demonstrated experience in large, complex, multi-year technology transformations
- Ability to translate strategy and business needs into measurable outcomes, roadmaps, and prioritized backlogs
- Strong stakeholder management, facilitation and influencing skills
- Ability to resolve competing priorities and make value-based trade-offs
- Excellent written and verbal communication skills
- Ability to explain complex business and technology matters to varied audiences
- Customer-focused, analytical, and accountable, with the ability to work effectively through ambiguity and changing priorities
- Knowledge of credit insurance, commercial insurance, underwriting, policy administration, or claims
- Experience partnering with external third-party software vendors to deliver strategic roadmap change
- Experience modernizing customer-facing or back-office financial-services platforms, including APIs, automation or digital self-service
- Experience defining OKRs and business cases
- Product Owner or agile certification, such as CSPO/PSPO or equivalent training
- Experience with Azure DevOps, Jira, or comparable product-management and delivery tools
- Bilingualism in both official languages
- Able to work legally in Canada at the time of application; preference given to Canadian Citizens or Permanent Residents
- Must meet requisite government security screening requirements
Benefits
- 15% performance-based incentive
- Competitive compensation and benefits package
- 3 to 4 weeks paid vacation
- Corporate closure period
- Summer early Fridays
- No meeting Fridays
- Hybrid work options
- Continuous learning opportunities, including training programs, workshops and language training
- Diverse and inclusive workplace
- Wellness initiatives
- Mental health support
- Fitness programs
- Volunteer opportunities and social responsibility programs
- Relocation assistance for candidates who meet the eligibility criteria
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