Operations Assistant supporting users of TENTENS Tech’s social discovery platforms. Handling multilingual chat and email inquiries, shifts, and escalations to other departments.
EC
Senior Sales Operations Associate – 18 month contract
Posted 5 hours ago
About the role
- Sales Operations Senior Associate supporting EDC’s financial tools and expertise for Canadian businesses expanding globally. Managing CRM, transactions, documentation, and process improvements.
Responsibilities
- Deliver operational support to frontline teams within established service level agreements (SLAs)
- Manage and prioritize requests across shared intake channels, including ServiceNow
- Execute transaction-related processes, including onboarding, due diligence, document review, and CRM updates
- Maintain data accuracy and governance standards
- Provide sales operations support to Regional Directors and Relationship Managers across regional offices
- Conduct one-on-one meetings with Relationship Managers to review CRM pipelines and advance new and renewal opportunities
- Coordinate required documentation with internal and external partners
- Communicate sales operations updates, process changes, and key requirements during regional office team meetings
- Identify and support process improvements, change initiatives, and national standards
- Lead or support team initiatives and corporate projects by gathering and analyzing information, contributing to planning, and supporting execution
- Report to the Manager, Sales Operations
- Support consistent adoption and continuous improvement of national standards in a matrix environment
Requirements
- Bachelor’s degree in business administration, Finance, Marketing, Economics, or a related field, or an equivalent combination of education and relevant experience
- Minimum of 4 years of experience in Sales Operations, Business Operations, Analytics, or a related field
- Bilingualism in both official languages (French and English)
- Strong written and verbal communication skills
- Ability to engage effectively with internal and external partners
- Experience working with CRM systems
- Ability to manage data with a high degree of accuracy
- Candidates must be able to work legally in Canada at the time of application (Canadian Citizens or Permanent Residents preferred)
- Must meet requisite government security screening requirements
- Experience in financial services, commercial lending, or a similar environment is an asset
- Experience using ServiceNow CSM and/or Salesforce CRM is an asset
Benefits
- Performance-based incentive
- Competitive compensation and benefits package
- Work-life balance
- Hybrid work options
- 3 to 4 weeks paid vacation
- Corporate closure period
- Summer early Fridays
- No-meeting Fridays
- Continuous learning opportunities
- Training programs
- Workshops
- Language training
- Diverse and inclusive workplace
- Wellness initiatives
- Mental health support
- Fitness programs
- Volunteer opportunities
- Social responsibility programs
- Relocation assistance for candidates who meet eligibility criteria
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