Operations Assistant supporting users of TENTENS Tech’s social discovery platforms. Handling multilingual chat and email inquiries, shifts, and escalations to other departments.
EC
Senior Sales Operations Associate
Posted 5 hours ago
About the role
- Associé principal en opérations des ventes chez EDC, société financière aidant les entreprises canadiennes à réussir à l’étranger. Soutien aux équipes commerciales, transactions, CRM et amélioration des processus.
Responsibilities
- Provide high-quality operational support to frontline teams by completing sales activities in accordance with service-level agreements
- Manage and prioritize requests received through shared intake channels, including ServiceNow
- Execute transaction-related processes, including onboarding, due diligence, document review, and updates to the customer relationship management (CRM) system
- Ensure data accuracy and compliance with governance standards
- Provide sales operations support to regional directors and relationship managers in EDC’s regional offices
- Organize one-on-one meetings with relationship managers to review CRM pipelines, advance new and renewal opportunities, and coordinate documentation
- Communicate operational updates, process changes, and requirements during regional office meetings
- Identify and support process improvements, change initiatives, and national standards
- Lead or support team initiatives and corporate projects by gathering and analyzing information, contributing to planning, and promoting effective execution
Requirements
- Bachelor’s degree in business administration, finance, marketing, economics, or a related field, or an equivalent combination of education and relevant experience
- At least 4 years of experience in sales operations, business operations, analysis, or a related field
- Fluency in both official languages
- Advanced presentation skills
- Excellent verbal and written communication skills, with the ability to communicate effectively with internal and external partners
- Experience using customer relationship management systems and managing data with a high degree of accuracy
- Ability to work legally in Canada at the time of application; preference will be given to Canadian citizens or permanent residents
- Ability to meet government security requirements
Benefits
- Performance-based compensation
- Competitive compensation and benefits package
- Various hybrid work options
- Three to four weeks of vacation
- Company shutdown period
- Shorter summer Fridays
- Meeting-free Fridays
- Training programs
- Workshops
- Language training
- Diverse and inclusive workplace
- Wellness initiatives
- Mental health support
- Fitness programs
- Volunteer activities
- Corporate social responsibility programs
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EC
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