Solutions Architect Lead onboarding clients to Sardine’s fraud and compliance platform. Leading integrations, implementation projects, technical solutions, and integration - team delivery.
About the role
- Solutions Engineer designing workflows for financial services at a fast-growing startup. Collaborating with customers to drive successful implementations on the Feathery platform.
Responsibilities
- Own technical scoping, proof-of-concepts, and onboarding for key customers
- Partner with customers to design and implement complex workflows on the Feathery platform
- Guide customers through best practices for building scalable, maintainable solutions
- Support deployments and ensure successful adoption across teams
- Work with sales during the evaluation process to demonstrate technical capabilities
- Translate customer requirements into tailored product solutions
- Build demos and prototypes that showcase Feathery’s flexibility and power
- Serve as a trusted technical advisor to prospects and customers
- Act as the voice of the customer, surfacing insights and feature requests to product and engineering
- Create technical content such as example applications, documentation, and guides
- Help customers and internal teams better understand platform capabilities
- Contribute to improving onboarding and implementation workflows
- Help define best practices for solutions engineering at Feathery
- Contribute to hiring and mentoring future team members
- Improve internal processes, tooling, and playbooks as the team scales
Requirements
- Experience in a customer-facing technical role (solutions engineering, sales engineering, customer success, or similar)
- Strong problem-solving skills, especially in data-heavy or workflow-based systems
- Strong working knowledge of JavaScript, including the ability to write and troubleshoot scripts and logic for customer implementations
- Basic familiarity with Python (able to build/debug API's)
- Excellent communication skills and ability to work across technical and non-technical stakeholders
- Proactive, resourceful, and comfortable operating in a fast-paced startup environment
- Strong sense of ownership and desire to help customers succeed
- Bonus: Experience working with B2B SaaS platforms or workflow automation tools
- Bonus: Familiarity with low-code/no-code platforms
- Bonus: Experience supporting enterprise customers or complex implementations
- Bonus: Background in financial services (insurance, wealth management, lending)
- Bonus: Experience creating technical content (docs, demos, tutorials)
Benefits
- Competitive compensation and equity
- Health, dental, and vision coverage
- Unlimited PTO
- Downtown Toronto office location
- Office snacks and lunches
- A supportive, low-ego team that values ownership and growth
- Company offsite to connect and recharge
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