NewRocket delivers meaningful experiences and extraordinary results with ServiceNow.
We go beyond, to deliver a resilient, connected, and transformed enterprise, where employees flourish, companies thrive, and people matter.
We bring innovative and creative solutions to over 1000 customers around the globe to Financial Services, Healthcare, Government, Insurance, and Technology companies.
NewRocket has delivered over 4000 successful projects through world-class implementations and integrated solutions across the entire ServiceNow platform.

NewRocket

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NewRocket is a top global ServiceNow partner, providing a wide range of services and solutions to help enterprise leaders solve complex business problems. They specialize in advisory and transformation services, design and implementation, managed services, and more, focusing on improving customer and employee experiences through the use of the ServiceNow platform. Their solutions include platforms and integrations, security, risk, and resilience, as well as technology excellence. NewRocket serves a variety of industries including education, healthcare, financial services, and the public sector, among others, and is known for their expertise in UI and UX design as well as their ability to enhance workflows and improve business processes efficiently.

NewRocket delivers meaningful experiences and extraordinary results with ServiceNow. We go beyond, to deliver a resilient, connected, and transformed enterprise, where employees flourish, companies thrive, and people matter. We bring innovative and creative solutions to over 1000 customers around the globe to Financial Services, Healthcare, Government, Insurance, and Technology companies. NewRocket has delivered over 4000 successful projects through world-class implementations and integrated solutions across the entire ServiceNow platform.

• Architect and build responsive, accessible Service Portal and AIUX framework experiences, including custom widgets and scoped applications
• Translate high-fidelity designs into polished responsive interfaces
• Lead discovery, technical design, estimation, demonstrations, and customer delivery conversations
• Design and build AI applications and agentic workflows using Claude or comparable LLM platforms, enterprise APIs, and customer data
• Implement retrieval, tool calling, structured outputs, and human review
• Build and integrate frontend experiences, backend services, and enterprise systems within and beyond ServiceNow
• Design for reliable operation through testing, evaluation, observability, and failure handling
• Own technical delivery through deployment, troubleshooting, documentation, and operational handoff
• Manage technical risks, scope, and quality
• Evaluate AI quality, security, latency, and cost, and determine when to use AI versus deterministic automation
• Contribute reusable components and delivery patterns, review code, and mentor engineers
• Work directly with customers across Service Portal architecture and Forward Deployed AI Engineering engagements

Solution Architect, ServiceNow, AI Engineering

Solution Architect building ServiceNow portals and AI applications for NewRocket. Leading customer engagements from discovery through production with hands-on full-stack and LLM engineering.

• Own the ServiceNow application architecture for Plutus
• Define the ServiceNow and Plutus application architecture
• Determine how Plutus fits within the customer’s ServiceNow environment
• Design scoped application, workspace, workflow, integration, and agentic AI patterns
• Define how agents, workflows, user experiences, business rules, integrations, and human approvals work together
• Establish technical standards for configuration, extension, governance, and platform guardrails
• Validate AI behavior, escalation logic, guardrails, acceptance criteria, and operational monitoring needs
• Partner with customer technical teams to confirm environment readiness, required connectivity, identity/access considerations, and deployment approach
• Remain actively involved throughout implementation to ensure architecture integrity

ServiceNow Solution Architect – AI

ServiceNow/AI Solution Architect owning Plutus architecture, agentic AI, integrations, and governance. NewRocket helps enterprises transform workflows with ServiceNow and Claude-powered solutions.

• Serve as the primary technical point of contact for ServiceNow HAM, SAM, ITAM, CMDB, ITOM, and ITSM solution delivery
• Lead end-to-end solution architecture for ServiceNow HAM and SAM engagements from discovery and requirements definition through implementation, deployment, and optimization
• Define technical architectures and scalable solution designs aligned with client requirements and ServiceNow industry practices
• Facilitate customer workshops, requirements-gathering sessions, architecture reviews, and technical design discussions
• Translate business and functional requirements into technical specifications, implementation plans, and roadmaps
• Advise clients on asset lifecycle processes, governance, data quality, compliance, and optimization
• Architect HAM solutions covering the complete hardware asset lifecycle
• Architect SAM solutions covering software discovery, normalization, license management, reconciliation, compliance, reclamation, and optimization
• Design integrations with CMDB, CSDM, Discovery, ITSM, Service Catalog, Procurement, ITOM, ERP, endpoint-management, and other enterprise systems
• Establish data governance and process controls for asset, contract, entitlement, and CMDB data
• Identify and mitigate risks, dependencies, data-quality issues, integration gaps, and governance concerns
• Lead delivery collaboration across architects, developers, project managers, and client stakeholders
• Provide engineers with architectural blueprints, technical requirements, data models, integration specifications, and implementation guidance
• Oversee solution quality across configuration, customization, integrations, data migration, testing, security, and deployment
• Deliver outcomes including improved asset visibility, lifecycle control, software compliance, cost optimization, and operational efficiency
• Research ServiceNow capabilities and industry trends to recommend enhancements and continuous improvements

ServiceNow Solution Architect – HAM/SAM

ServiceNow Solution Architect designing HAM/SAM asset-management solutions for NewRocket clients. Leading architecture, integrations, governance, and delivery across enterprise environments.

• Design, build, and maintain client solutions on the ServiceNow GRC platform
• Assist with proposal development, engagement scoping, and enterprise GRC solution advisory
• Develop roadmaps for broad or complex implementation projects
• Define, design, and develop IRM/GRC solutions based on client requirements
• Configure and code IRM/GRC solutions
• Prepare requirements, design, and test plan documentation
• Define and estimate sprints for Agile projects
• Guide end users on using implemented solutions
• Provide architecture, technical direction, subject matter expertise, and industry best practices
• Integrate ServiceNow with other systems using REST/SOAP and Integration Hub
• Build reports and dashboards using Performance Analytics
• Provide technical guidance and oversight to project team members
• Lead sprints to build, review, and refine use-case functionality
• Conduct training and knowledge transfer
• Develop training and knowledge-transfer documentation

ServiceNow Solution Architect – IRM/GRC

ServiceNow Elite partner architect designing and deploying IRM/GRC solutions for enterprise clients in Canada. Leading architecture, integrations, Agile sprints, technical oversight, and knowledge transfer.

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• Create mobile and web applications based on site maps, wireframes and visual designs using standards compliant JavaScript, HTML5 and CSS3.
• Manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, and documenting systems, query optimization, and report-writing.
• Design and customize Service Portal ServiceNow applications or product based solutions based on ServiceNow applications.
• Implements integrations with ServiceNow Discovery and Core module (Normal Incident, MIM, Problem, Knowledge, Change, ESS, CMS ).
• Creation of script-based Assignment and Approval rules, custom-related lists, Access Control list, UI Policy, and client script.
• Create and execute development plans as appropriate to meet changing needs and requirements.
• Understands ITIL V3 processes and is hands-on with ITIL process implementation.
• Conduct requirements gathering workshops for customers.
• Help integration team in planning and packaging the ServiceNow service portal integration solution.
• Draft use cases and functional requirements documents.
• Draft proposals and statements of work for solutions.
• Reviewing and providing guidance on functional requirements documents.
• Provide technical assistance in a pre-sale’s capacity.

Solution Architect – ServiceNow Service Portal

Solution Architect optimizing ServiceNow Service Portal solutions. Join NewRocket in transforming digital workflows for clients in North America.

Senior Solution Architect – ServiceNow Service Portal

Senior Solution Architect specializing in ServiceNow Service Portal at NewRocket, enhancing user experiences and implementing dynamic solutions.

• Lead the successful delivery of ServiceNow solutions and services, for large client programs.
• Lead and mentor a team of Software Engineers on projects and align project tasks to engineers’ skill set.
• Provide technical pre-sales support and input regarding solutions, structure, and growth for complex professional services projects.
• Assist Pre-Sales team with scoping service engagements typically involving multiple ServiceNow products and complex integrations with client applications/systems.
• Serve as primary technical point-of-contact for projects and as the face of the engineering team to the customer.
• Write/estimate Stories, monitor engineers' work, and own overall quality and delivery of development.
• Collaborate with Project Manager to monitor for scope creep and resolve critical path technical issues, complex business processes, and escalations from customers.
• Draft and publish to company repository technical and process documentation.

ServiceNow Practice Strategist – Telecom

Leading ServiceNow solutions as a Practice Strategist in Telecom for large client programs. Mentoring engineers and optimizing ServiceNow platform delivery in US and Canada.

NewRocket

About the company

Open jobs

7 jobs found

Solution Architect, ServiceNow, AI Engineering

NewRocket

ServiceNow Solution Architect – AI

NewRocket

ServiceNow Solution Architect – HAM/SAM

NewRocket

ServiceNow Solution Architect – IRM/GRC

NewRocket

Solution Architect – ServiceNow Service Portal

NewRocket

Senior Solution Architect – ServiceNow Service Portal

NewRocket

ServiceNow Practice Strategist – Telecom

NewRocket